Website: Smarter Product Filtering

Product catalog filters are being improved to prevent customers from selecting filter combinations that do not have matching products.

Filter counters are removed, and available filter options now dynamically reflect the products within the current results. This helps prevent zero-result pages and makes product browsing more accurate.

The updated filtering behavior applies across Subcategory, Detail Category, Package Deals, Rebate Hub, and Shop Non-New pages.

Home Visits: Warehouse Selection

Home Visits can now be assigned to the warehouse that will actually service the visit instead of automatically defaulting to the Main Warehouse.

When creating a Home Visit for a multi-warehouse business, the Warehouse is automatically prefilled based on the Quote or Order's location. The Delivery Method options are then filtered to methods available for that warehouse. Single-warehouse businesses continue to have their warehouse assigned automatically without an additional field. Pasted text

The selected warehouse determines which routing board receives the Home Visit and which warehouse address is used for delivery timeframe calculations. Pasted text

Home Visits: Improved Visibility and Reporting

Warehouse information is also available across Home Visit details, Order PDFs, routing print-outs, and the Home Visit & Surveys Report, including PDF, CSV, and Excel exports. Pasted text

The Delivery Schedule Dashboard widget also includes a Warehouse selector, allowing Delivery Methods and scheduling information to be filtered by warehouse. Pasted text

These improvements help multi-warehouse businesses route Home Visits to the correct location and keep warehouse information consistent across scheduling, routing, and reporting.

Hide Price Match Guarantee from Website Builder

Price Match Guarantee messaging is now hidden by default on Website Builder websites, ensuring that retailers only promote policies that align with their actual store practices.

Shoppers will no longer see Price Match Guarantee links or informational pop-ups on Product Detail and Package Detail pages. This prevents customer confusion for dealers that do not offer price matching programs, while keeping the underlying feature supported in the platform for future use.

What's New

• Hidden by default: The Price Match Guarantee link and modal no longer appear on Website Builder Product Detail and Package Detail pages.

• Policy consistency: Retailers that do not provide price matching will no longer show conflicting guarantee messaging to shoppers.

• Unchanged pricing experience: Core pricing elements continue to display normally, including selling prices, instant savings callouts, discount percentages, and financing options.

• Package details: Package Detail pages continue to show package pricing, included items, and financing details without displaying the guarantee badge.

• Preserved functionality: The underlying Price Match Guarantee functionality remains in the system and can be restored when needed.

Important to Know

• Website Builder only: This update applies exclusively to Website Builder websites. Custom websites are unaffected and continue using their existing behavior.

• No merchant toggle yet: Individual toggle controls in Site Settings are not included in this phase. Retailers cannot manually enable or disable this setting themselves.

• Requesting re-enablement: Retailers that actively honor price matching and want the guarantee badge displayed on their storefront can contact Customer Support for account assistance.

• Non-new inventory: The browsing experience for open-box, scratch-and-dent, and refurbished products remains unchanged.

• Pricing calculations: This update does not alter product pricing, promotional discounts, or MAP calculations.

September 2nd, 2026

Brand Level ETA Now Available to All Clients

Brand Level ETA is now available to all clients, giving dealers more control over estimated delivery times based on their brand and distribution setup.

Clients can now access Distribution Locations and Freight & Surcharge Rules as part of the standard experience, without requiring account-specific feature enablement. This makes it easier for clients and onboarding teams to configure ETA settings independently while providing a consistent experience across accounts.

What’s New

• Available to all clients: Brand Level ETA no longer requires account-specific enablement and can now be configured by all clients.

• Distribution Locations: Users can configure Distribution Locations from Vendor Settings to better reflect their distribution setup when managing ETAs.

• Freight & Surcharge Rules: All clients can configure Freight & Surcharge Rules to support ETA behavior for products with different freight or surcharge requirements.

• Simplified onboarding: New clients that require Brand Level ETA can configure the feature during onboarding without waiting for manual feature enablement.

• Consistent availability: Clients now have access to the same Brand Level ETA capabilities that were previously limited to specifically enabled accounts.

Important to Know

• This update does not change the existing ETA calculation logic.

• Clients already using Brand Level ETA should keep their existing configurations and ETA behavior.

• Existing configurations for clients that previously had the feature enabled should remain unchanged.

• Distribution Locations can be configured from Vendor Settings.

• Freight & Surcharge Rules are now available to all clients as part of the Brand Level ETA setup.

• If unexpected ETA behavior occurs after the rollout, review the client's Brand Level ETA, Distribution Location, and Freight & Surcharge configurations before escalating.

• This update expands feature availability only and is not intended to change existing ETA calculations.

August 11th, 2026

Allow Tax Override on Line Items

Dealers can now manually control the taxable status of individual line items directly from Quotes and Orders.

A new Allow tax override on line items setting is available under Sales Tax Settings. When enabled, users can mark eligible standard catalog items as taxable or non-taxable, giving dealers more flexibility to handle tax requirements that may vary by product or customer situation.

What’s New

• New account setting: Administrators can enable Allow tax override on line items under Sales Tax Settings.

• Standard items: Once enabled, standard catalog items can be manually marked as taxable or non-taxable from the Quote or Order.

• Custom items: Custom line items continue to support taxability selection as before.

• Tax-exempt customers: Tax override is automatically disabled when the customer is marked as tax exempt.

• Built-in appliances: The default taxability follows the existing Built-in Appliance Tax setting and can be overridden when applicable.

• Related charges: Protection plans and fulfillment charges continue to follow the taxable status of their associated product based on the existing tax rules.

Important to Know

• The feature is disabled by default. Administrators must enable it before standard line items can use tax override.

• When disabled, the existing tax behavior remains unchanged.

• Existing Quotes keep their previously saved taxability values if the account setting is later changed.

• Tax override controls are hidden for existing line items after a Quote is converted to an Order or once an item has been paid. Newly added Order line items can still use the override when applicable.

• This feature provides manual taxability control; it does not automatically determine state, county, or local tax requirements.

July 23rd, 2026

Support OEM Warranty Fields (WarrantyParts & WarrantyLabor)

Orders created through the CPS integration now include manufacturer warranty duration information when valid warranty data is available.

What's New

• Manufacturer warranty duration is automatically sent to CPS during order creation.

• Warranty information is mapped to the WarrantyParts and WarrantyLabor fields.

• Warranty data is validated before being sent to ensure compatibility with CPS.

• Invalid or unsupported warranty values are skipped, allowing orders to continue processing without interruption.

Important Notes

• This enhancement applies only to new CPS orders. Existing orders are not updated.

• Only valid warranty durations in months are supported.

• The same warranty duration is sent to both WarrantyParts and WarrantyLabor.

• Missing or invalid warranty data will not prevent an order from being created.

Improve Dashboard Route Visibility for Multi-Warehouse Companies

We've improved the Dashboard Routing widget to support multi-warehouse companies by using the selected warehouse when retrieving route information. This ensures the Dashboard displays the correct routes and provides a more consistent experience with the Routing page.

What's New

• Added warehouse support when retrieving route data from the Dashboard.

• Multi-warehouse companies can now view routes for the selected warehouse directly from the Dashboard.

• Route information is now retrieved using the same warehouse logic as the Routing page.

• Single-warehouse companies continue to use the Dashboard without any changes to their existing workflow.

Important Notes

• This enhancement primarily benefits multi-warehouse companies.

• If no routes appear on the Dashboard, ensure the correct warehouse is selected.

• The Dashboard and Routing page now use the same warehouse context when displaying route information.

• No changes have been made to route planning or delivery workflows; this update only improves how route data is retrieved and displayed on the Dashboard.

Fix Order Totals Breakdown Mismatch When Returns Exist

We've improved how order totals are displayed for orders that include returns, item removals, customer credits, or other adjustments. Order summaries now present original order amounts separately from return activity, making it easier to understand how the final order balance is calculated.

What's New

• Primary order totals now consistently display the original order amounts before returns are applied.

• Added a dedicated Returns & Adjustments section to summarize return-related activity.

• Product Total now includes a detailed breakdown showing all products that contributed to the original total.

• Returned products are clearly identified within the Product Total breakdown.

• Updated totals labels for improved consistency and readability.

Important Notes

• This update changes how order totals are displayed, not how they are calculated.

• The Returns & Adjustments section appears only for orders that contain return activity.

• Orders without returns continue to display the existing totals layout.

• Return processing, customer credits, tax calculations, payment processing, and accounting workflows are unchanged.

Update Product Links to Open SKUDeck™

Product links in Quotes, Orders, and Product Details now open directly in SKUDeck™ instead of the dealer's website, making it faster and easier to view product information.

What's New

• Product links from Quotes, Orders, and Product Details now open the matching product in SKUDeck™.

• SKUDeck™ automatically searches for the selected product using its model number and brand.

• The Quote and Order link label has been updated from "View Website Page" to "View in SKUDeck™".

• Dealers can access product information consistently, regardless of whether they have a website.

Important Notes

• This update changes only where product links open. Quote, Order, and Product Details workflows remain unchanged.

• SKUDeck™ uses both the product model number and brand to help identify the correct product.

• If multiple brands share the same model number, the brand is used to open the appropriate product.

• If no matching product exists in SKUDeck™, the product may not open as expected.

Add Sales Tax Support for Fulfillment Service Fees

Dealers can now include eligible fulfillment service fees in sales tax calculations using a single configuration setting.

What's New

• Apply sales tax to supported fulfillment service fees, including:

  • Delivery charges

  • Trip charges

  • Pricing zone fees

  • Haul-away fees

  • Installation charges

• Tax-exempt customers continue to remain tax exempt.

• A single configuration setting controls taxation for all supported fulfillment service fees.

Important Notes

• This feature only applies to new quotes created after the feature is enabled. Existing quotes are not affected.

• Dealers may notice higher tax totals if fulfillment services are taxable in their jurisdiction.

• Individual tax rules for different fulfillment fee types are not supported in this release.

Update: Website Builder

What's New

Website Builder is now available as a dedicated experience for creating, managing, and publishing websites.

This release introduces a simplified website onboarding flow, direct content editing, page and section management, SEO controls, custom code support, and a Draft → Publish workflow that gives users greater control over how website changes are prepared and released.

In addition, the storefront experience has been refreshed with updated Hero and Best Seller sections to improve navigation, product discovery, and overall visual consistency.

New Features

Simplified Website Onboarding

Website setup has been streamlined into a guided onboarding experience where users can:

• Select product conditions

• Choose product categories

• Configure initial brand identity settings

Once onboarding is completed, users are taken directly into Website Builder to begin customizing their website.

Dedicated Website Builder Experience

Website Builder is now the primary experience for managing website content.

Users can:

• Edit content directly on pages

• Manage website structure

• Organize sections and layouts

• Preview changes before publishing

Draft → Publish Workflow

Website changes now follow a Draft → Publish workflow.

Changes made in Website Builder are saved as Draft and remain invisible to website visitors until they are published.

This provides a safer way to review and prepare website updates before they go live.

Page & Section Management

Users can now manage website structure more easily by:

• Creating custom pages

• Renaming pages

• Hiding pages

• Deleting pages

• Adding, editing, and reordering sections

Default pages such as Home, Brand, About Us, Contact Us, and Request a Quote are automatically created during onboarding.

SEO Management

Page-level SEO settings are now available, including:

• Meta Title

• Meta Description

• URL configuration

• Index visibility

• Schema type selection

Website Configuration Enhancements

Users can now manage key website settings directly through Website Builder and Site Settings, including:

• Website branding

• Product categories

• Domains

• Checkout configuration

• Custom Code

Custom Code Support

Website Admins and Super Admins can now add custom:

• JavaScript

• CSS

• HTML

• Analytics tools

• Marketing pixels

• Third-party widgets and integrations

Custom Code follows the same Draft → Publish workflow as other website updates.

Website Experience Improvements

Hero Section Refresh

The Hero section has been redesigned to create a clearer visual hierarchy and improve readability.

Changes include:

• Left-aligned copy and CTA placement

• Updated image positioning

• Improved content-to-image balance

Best Sellers Improvements

The Best Sellers section has been enhanced to improve product discovery and browsing.

Changes include:

• Category navigation tabs

• Sub-category filters

• Cleaner product card layouts

• Improved product image consistency

• Standardized brand styling

• Updated Add to Cart button styling

Promotional elements such as discount badges, strike-through pricing, Scratch & Dent labels, and countdown timers have been removed to create a cleaner shopping experience.

Workflow Improvements

Additional improvements include:

• Saved onboarding progress across eligible users

• Protection against conflicting onboarding sessions

• Website preview before publishing

• Clear separation between content management and website configuration

• Improved publishing controls for website updates

Why This Matters

This update makes it easier to launch, manage, and grow a website by providing:

• Faster website setup

• More flexible content management

• Better control over publishing changes

• Stronger SEO capabilities

• Expanded website customization options

• Improved storefront navigation and product discovery

• A more modern website management experience overall

Update: Improved T&C Signing Flow with Fulfillment Validation

What’s New

• Added fulfillment validation before Terms & Conditions (T&C) signing in the Customer Portal

• Customers can only access the T&C signing step when all order items have fulfillment configured

• Introduced automatic transition from T&C signing to payment for a continuous order completion experience

• Added Customer Portal stepper with T&C as the first step

• Improved T&C presentation and document organization across Customer Portal and Website

• Added safeguards to prevent sending payment links before orders are fulfillment-ready

Behavior Updates

• Customer Portal access for T&C signing is now gated by fulfillment readiness

• If one or more items are missing fulfillment:

  • Customer Portal access is restricted

  • Customers will see the message:
    “Set fulfillment for all items to enable portal access”

  • “Send Email with Paylink” changes to “Send Invoice without Paylink.”

  • Hover tooltip explains why payment access is unavailable

• After successful T&C signing:

  • Customers are automatically guided into payment

  • No additional navigation or manual follow-up is required

• T&C display behavior has been improved:

  • General T&C appears in a cleaner, scrollable layout

  • Brand-specific and condition-based T&C include product count indicators

  • Duplicate T&C documents are automatically prevented

• Website T&C behavior now follows the same experience as the Customer Portal across desktop and mobile

Why This Matters

• Prevents customers from progressing through incomplete orders

• Eliminates dead-end experiences after T&C signing

• Reduces manual follow-up from Sales teams

• Creates a more connected and predictable order completion journey

• Improves visibility and clarity of applicable Terms & Conditions

Update: Prevent Duplicate Payments Across POS, Customer Portal, and Website

What’s New

• Added duplicate payment protection across:

  • POS

  • Customer Portal

  • Website checkout

• The system now blocks additional payment attempts when:

  • A payment is already processing

  • An order has already been paid for

• Added clearer “payment is processing” handling during checkout and payment submission

Behavior Updates

• Payment buttons are temporarily disabled while payment is processing

• Users attempting a second payment during processing will see:

  • “Payment is being processed in another session.”

• Duplicate payment protection now works across:

  • Multiple browser tabs

  • Different devices

  • Different payment channels (POS, Customer Portal, Website)

• Users can retry payment immediately if the previous attempt fails, is canceled, or returns an error

• Refreshing or retrying will not create duplicate successful charges for the same order

Payment Flow Improvements

• Reduces accidental duplicate payments caused by:

  • Multiple tabs

  • Repeated clicks

  • Simultaneous payment attempts across channels

• Improves clarity when payments are actively processing

• Creates more predictable payment behavior across all supported payment experiences

Why This Matters

• Helps prevent duplicate charges for customers

• Reduces refund handling and reconciliation work

• Improves payment reliability and customer confidence

• Creates a more consistent payment experience across POS, Website, and Customer Portal

Additional Notes

• Most payments are complete within a few seconds

• If payment remains in processing for more than 1 minute, users can refresh the page and retry if needed

• This release does not introduce new payment methods or pricing changes

Update: ACH Payments Re-enabled with AIO Pay by Bank + Plaid

ACH payments are now available again through AIO Pay by Bank, powered by Plaid, providing a lower-cost alternative to card payments with improved bank verification and payment reliability.

Previously, ACH Direct Debit was disabled due to validation gaps that could allow invalid bank details to pass through and occasionally appear as successful transactions. This update introduces secure bank authentication through Plaid before payment authorization across Website Checkout and Customer Portal flows.

What’s New

• Re-enabled ACH / Pay by Bank payments

• Secure bank authentication and verification via Plaid

• ACH visibility controls for:

  • Website Checkout

  • Customer Portal / Payment Links

• Configurable maximum ACH transaction amount

• Improved payment accuracy and reduced ACH failures

Why It Matters

This update helps businesses:

• Reduce payment processing costs compared to card payments

• Minimize ACH returns and failed payments

• Reduce fraud and manual reconciliation work

• Gain more control over ACH availability by transaction size and checkout surface

Admin Controls

From Settings → Payments, users can:

• Enable or disable ACH payments

• Control where ACH appears

• Set a maximum ACH payment amount

If an order exceeds the configured limit, ACH will automatically be hidden during checkout.

Updated Customer Experience

Customers selecting ACH during checkout will:

1. Choose ACH / Pay by Bank

2. Authenticate their bank account through Plaid

3. Complete payment using a verified bank account

Changes from Previous ACH Experience

Not Included in This Release

• Enabling ACH per client from the AIO Pay Dashboard

Click here to read more.

Update: Internal Notifications for Terminal & Phone Payments

What’s New

• Added internal payment notification emails for in-showroom terminal payments

• Added internal payment notification emails for phone payment transactions

• Enabled automatic notification delivery to configured recipients after successful payment capture

• Standardize payment notification behavior across supported AIO Pay payment methods

Behavior Updates

• Terminal and phone payments now trigger the same internal notification workflow as online card payments

• Salespeople and configured internal team members automatically receive payment confirmation emails after successful payment capture

• Existing notification settings now apply consistently across supported payment channels without additional setup

• Payment capture through terminals and phone flows now immediately updates internal team visibility

Why This Matters

• Reduces manual follow-up required to confirm successful payments

• Improves communication between sales, accounting, and logistics teams

• Helps teams continue order fulfillment faster after payment completion

• Creates a more reliable and consistent payment notification experience across supported payment methods

• Reduces operational gaps caused by missing payment confirmation emails

Update: Structured Experience for Discontinued Product Pages

What’s New

• Added structured fallback experiences for discontinued Product Detail Pages (PDPs)

• Added clear discontinued product messaging directly on PDPs

• Added “Replaced by” product recommendations for discontinued items with known replacements

• Added curated similar product recommendations when no direct replacement exists

• Removed discontinued products from sitemap promotion while keeping pages accessible

Behavior Updates

• Discontinued PDPs no longer display empty or broken page experiences

• Users are now guided toward either replacement products or similar alternatives

• Only one primary recommendation section is shown to reduce confusion and competing suggestions

• Fallback recommendation content now loads immediately above the fold for faster engagement

• Only actionable products with valid purchase options or pricing CTAs are displayed in recommendation sections

Why This Matters

• Eliminates dead-end product browsing experiences

• Improves customer confidence and product discovery

• Helps users continue shopping instead of leaving the site

• Creates a cleaner and more consistent PDP experience

• Prevents outdated, discontinued pages from negatively impacting SEO

• Improves usability for customers, support teams, merchandising teams, and growth teams

Update: Payment Protection & Processing Experience

What’s New

• Added safeguards to prevent duplicate payments across POS, Customer Portal, and Website

• Improved payment flow to clearly indicate when a transaction is in progress

• Enabled safe retry for failed payments without risk of duplicate charges

• Standardized payment behavior across all channels

Behavior Updates

• Users can no longer submit multiple payments for the same order while a payment is in progress or already completed

• Payment actions (e.g., “Pay” button) are temporarily disabled during processing

• Users receive clearer feedback when a payment is underway

• Failed payments can be retried safely without creating duplicate successful charges

Why This Matters

• Reduces risk of double charges and associated refunds

• Minimizes operational overhead for reconciliation and support

• Improves accuracy in payment reporting

• Creates a more reliable and predictable payment experience across all touchpoints

Update: Signature Flow – Terms & Conditions Display

What’s New

• Terms & Conditions (T&C) are now displayed before the signature step in the website checkout flow
  
  

  

• Applies when “Collect Signature” is enabled in POS settings
  
  

  

• Support for Special Terms (brand or condition-based) with priority over General Terms
  
  

  

Behavior Updates

• T&C are dynamically determined based on cart contents:

  • If any product has Special Terms → Special Terms will be shown

  • If multiple products have Special Terms → all relevant Terms will be displayed

  • General Terms are used only when no Special Terms are available

• T&C are applied per product/brand scope, even within the same order

• Duplicate T&C documents are automatically prevented from being displayed

Why This Matters

• Ensures customers review the correct agreement before signing
  
  

  

  
  

  

• Reduces inconsistency in multi-product scenarios

• Improves alignment between checkout flow and applied purchase conditions

Update: Brand Lead ETA (Freight Rules + Surcharges)

What’s New

• Improved ETA calculation across the website and POS using:

  • Stock availability

  • Vendor lead time

  • Freight ETA

  • Delivery zone (local vs non-local)

• Freight-related delivery fees are now applied and displayed more accurately during ordering

• New vendor configuration: “Ship Directly to Customer” to control fulfillment flow

Behavior Updates

• ETA is now calculated consistently across:

  • In-stock vs vendor-fulfilled items

  • Local vs non-local deliveries

• Vendor fulfillment path impacts ETA:

  • Direct shipping → excludes warehouse inbound time

  • Warehouse routing → includes inbound handling time

• Freight fees are applied for qualifying scenarios (e.g., non-local delivery) and shown in both the Website and the POS

• Multi-item / multi-vendor orders may include combined vendor-based surcharge calculations

• Reporting reflects the same ETA and delivery fee logic used during checkout and order creation

Why This Matters

• Improves consistency and predictability of delivery timelines

• Ensures delivery fees are applied more accurately

• Aligns checkout, POS, and reporting with the same fulfillment logic 

Feature Update
Safer Payments with 3D Secure (3DS)

We’ve added an extra layer of security to card payments with 3D Secure (3DS) across all platforms, helping protect transactions and reduce fraud.

What this means for you:

More secure card payments with an added verification step
Reduced risk of fraudulent transactions and chargebacks
Better protection through bank verification (when applicable)
Applies across Website, Customer Portal, and POS transactions

Customers may now see a quick verification step (such as OTP or banking app approval) during checkout. Once completed, payments will continue as usual.

A safer way to pay, with minimal impact on the checkout experience.

Important Notes

• This update is automatically applied to all clients

• The verification step may not appear on every transaction (depends on bank/card rules)

• If verification fails, the payment may be declined or require a retry

Current Limitations

• 3DS cannot be enabled/disabled per client at this stage

• No configuration available yet via the dashboard

• Per-client control is planned for a future update

Feature Update

Google Pay is Here

Customers can now pay with Google Pay on both your website checkout and Customer Portal — making checkout faster and more convenient.

What this means for you:

• A new easy payment option for customers

• Orders and payments are saved correctly in your system

• A smooth checkout experience on desktop and mobile

• Clear reporting to see how Google Pay is performing

A quicker way to pay, with everything running smoothly behind the scenes.

Pricing Updates

We’ve updated the pricing for several appliance brands. Below is the consolidated summary

Feature Updates

Settings – Bulk Actions for Install, Promos & Protection Plans

We’ve added bulk actions on the Install settings page, letting users archive/unarchive, and toggle Website or POS visibility for multiple items at once, streamlining onboarding and reducing repetitive work. Bulk archive is now available for Promos, and bulk delete is supported for Protection Plans.

Click here to learn more about Bulk Action for Install, Promos & Protection Plans.

Data Update

Pricing Updates

We’ve updated the pricing for several appliance brands. Below is the consolidated summary

Feature Updates

Accounting – Flexible Sales Tax Rules for Built-In Appliances

Sales tax controls for built-in appliances have been split into two independent toggles, allowing businesses to configure appliance tax and installation service tax separately. This gives retailers more flexibility to match state-specific tax rules and avoid incorrect exemptions, while keeping the interface simple with built-in tooltip guidance.

Click here to learn more about Accounting Settings.

Data Update

Price Update

We’ve updated the pricing for several appliance brands. Below is the consolidated summary.

Stability Improvements

POS & Search – Endless Loading and Performance Lag

We’ve fixed an issue that could cause endless loading and slow performance when searching by name, invoice number, or address. The POS and search experience are now significantly more responsive, eliminating spinning loaders and reducing lag during everyday use.

Data Update

New Brand: Caliber & Anova Culinary

Caliber and Anova Culinary are now available in the catalog, expanding our home furnishing coverage with newly added products across key categories. All SKUs have been reviewed and categorized to align with current catalog standards.

Learn more about each brand:

• Caliber : View category breakdown and download SKU details

• Anova Culinary : View category breakdown and download SKU details

Price Update

We’ve updated the pricing for several appliance brands. Below is the consolidated summary.

Feature Updates

Inventory – Serialized Scan-In & Per-Unit Tracking

You can now enable Serialized Inventory to capture serial numbers during receiving, not just when scanning items out. When turned on, each unit can be tracked individually with its own received date and cost, improving inventory aging, accuracy, and reporting. The workflow supports both scanner guns and manual entry, with clear validation to ensure required serials are captured giving warehouse teams a faster, more reliable receiving process.

Click here to learn more about Inventory Scan-In.

Data Update

Price Update

We’ve updated the pricing for several appliance brands. Below is the consolidated summary.

Feature Updates

User Settings – Clear Role Info During User Creation

Role details are now available directly in the Add New User flow. Admins can view clear, scannable role descriptions with “Best for” and “Access” sections without leaving the modal, making user setup faster and more confident.

Click here to learn more about User Settings.

Receive Inventory – Clear Error for Unselected Model

When receiving inventory by a single item, the system now shows a clear message if a model is typed but not selected from the dropdown. This helps users quickly understand what’s missing and prevents confusion during inventory entry.

Click here to learn more about Receive Inventory.

Brand Cleanup – Merge Parts Brands into Main Brands (Phase 4: Samsung)

All SKUs from “Parts” brands (Phase 4: Samsung) are being migrated into their main brand counterparts to remove duplication and align AIO with the updated Skulytics hierarchy, preserving all product data and ensuring cleaner, unified brand organization.

Data Update

New Brand: Hughes Furniture

New Brand Added: Hughes Furniture
Total SKUs: 1,065

Hughes Furniture is now available in the catalog, expanding our selection of home furnishing products. All SKUs have been reviewed and categorized for consistent catalog alignment.

Product Categories:

• Home Décor

• Living Room

• Tables

Learn more about Hughes Furniture

Price Update

We’ve updated the pricing for several appliance brands. Below is the consolidated summary.

⚙️ Stability Improvements

📊 Reports – Quote Report Salesperson Filter Persistence

We’ve fixed an issue where the Salesperson filter in the Quote Report would reset to “All” after the data finished loading. The selected filter is now retained consistently, ensuring the report remains correctly filtered based on the user’s selection.

Feature Updates

Purchase Orders – Create Storage Locations During Receiving

You can now create new storage locations directly from the PO receiving workflow. If a needed bin or location doesn’t exist, add it on the spot without leaving the PO—keeping receiving fast, focused, and aligned with real warehouse operations.

Purchase Orders – Improved CSV Import Guidance

CSV imports for receiving inventory are now clearer and more error-proof. The import flow includes visible instructions, direct access to the correct template, specific inline error messages, and clear success confirmations to help users get it right the first time.

Click here to learn more about Purchase Orders.

Orders & Quotes – Show Company Name in Lists

Company Name is now available in Orders and Quotes list views, making it easier to identify accounts at a glance without opening each record. Views are configurable, so teams can tailor what they see.

Click here to learn more about My Quote Page.

Website – Promotional Badges for Sale Products

Products with active promotional pricing now automatically display a Sale badge on the catalog. When promos are close to ending, a real-time countdown appears to create urgency and help shoppers spot time-sensitive deals faster.

Brand Cleanup – Merge Parts Brands into Main Brands (Phase 3: Frigidaire)

All SKUs from “Parts” brands (Phase 3: Frigidaire) are being migrated into their main brand counterparts to remove duplication and align AIO with the updated Skulytics hierarchy, preserving all product data and ensuring cleaner, unified brand organization.

Data Update

Price Update

We’ve updated the pricing for several appliance brands. Below is the consolidated summary.

Stability Improvements

Payments – Return & Refund Processing (AIO Pay)

We’ve fixed an issue that prevented refunds from being processed correctly, primarily affecting AIO Pay. Return and refund flows are now functioning as expected, allowing payments to be refunded smoothly and reliably.

Data Update

New Detail Category Added: Pizza Ovens

We’re excited to introduce a new Pizza Ovens detail category, making it easier to find and better organize pizza oven products.

New category locations:

• Cooking > Ovens > Pizza Ovens 

• Outdoor > Outdoor Kitchen > Pizza Ovens 

This update improves navigation, accuracy, and overall product discovery

Learn more about Pizza Oven categories

Price Update

We’ve updated the pricing for several appliance brands. Below is the consolidated summary.

Stability Improvements

Notifications – Share Your Purchase Experience Trigger Timing

We’ve fixed an issue where the Share Your Purchase Experience notification was sent after all items in an order were marked as Delivered. The notification now triggers as soon as a fully paid quote is converted into an order. We also updated the Send Time description to clearly reflect this behavior, ensuring accurate timing and clearer messaging.

Data Update

Price Update

We’ve refreshed the price settings for several appliance brands with updated MAP, MSRP, and PMAP schedules. Below is the consolidated pricing update summary 

Stability Improvements

SKUDeck™ – Product Status Sorting & Default Display

We’ve fixed an issue where the SKUDeck™ page could initially display Discontinued or Inactive products instead of prioritizing Active items. We also resolved a server error that occurred when sorting by the Product Status column. The page now loads with Active products shown by default, and sorting by Product Status works reliably without errors.

Feature Updates

Website – Product Content & SEO Enhancements

You now have greater control over product page content and SEO. Manage product titles, descriptions, images, features, and metadata in one place, override Skulytics content when needed, track updates, and preview basic schema changes—without developer involvement.

Click here to learn more about Product Content & SEO Settings.

SEO Settings – Simplified & Modernized

SEO settings have been streamlined to better reflect modern best practices. The deprecated meta keywords field has been removed, and new robots meta tag controls are now available to manage site indexing with clear guidance and built-in validation—making SEO setup cleaner, more precise, and more trustworthy.

Click here to learn more about SEO Settings.

Onboarding – Simplified Setup Flow

The onboarding experience has been streamlined by removing the Protection Plans step and the Delivery Provider selection. New users now move through a faster, more focused setup that highlights supported, profitable features and reduces unnecessary decisions.

Click here to learn more about POS Onboarding.

Multi-Client Websites – Localized SEO Content for Shared Pages

We’ve added a new location-aware content layer that helps each client website stand out in search results—even when sharing the same products and categories. Websites now automatically display localized, crawlable text across category pages, product pages, and the footer using a configurable Service Area setting. This introduces meaningful local context (city or state) without changing product titles or disrupting the shopping experience, improving local SEO visibility and reducing duplicate content across domains.

Click here to learn more about Website E-Commerce Settings.

Data Update

Price Update

We’ve refreshed the price settings for several appliance brands with updated MAP, MSRP, and PMAP schedules. Below is the consolidated pricing update summary 

Stability Improvements

Orders – Balance Due Calculation Accuracy

We’ve resolved an issue where the Balance Due could incorrectly go negative when line items were added, edited, or removed from an order. Calculations are now stable and accurate, ensuring balances update correctly with no unexpected negative values.

Feature Update

SKUDeck™ – Unified Product Catalog (Phase 1)

A new SKUDeck™ catalog is now available in Appliance.io, giving dealers a single, standardized view of products with pricing, status, and key details in one grid. Users can search, filter, customize visible columns, open quick product views, and compare multiple models side by side to support faster sales and merchandising decisions.

Click here to learn more about SKUDeck™.

Data Update

Price Update

We’ve refreshed the price settings for several appliance brands with updated MAP, MSRP, and PMAP schedules.
Below is the consolidated pricing update summary 

New Products Added

We’ve added new items across several appliance categories. Below is the full breakdown of newly added product counts.

Cooking

Cooking Parts & Accessories

• Chimney Extensions: 1 new product added.

Microwaves

• Countertop Microwaves: 1 new product added.

Refrigeration

Refrigerators

• Top Freezer Refrigerators: 2 new products added.

Washers & Dryers

Dryers

• Top Load Matching Dryers: 1 new product added.

Other

Other Parts & Accessories

• Other: 1 new product added.

Discontinued Products

We’ve removed several products across multiple categories as part of our regular catalog cleanup. Below is the breakdown of discontinued items by category.

Cooking

Cooking Parts & Accessories

• Backsplashes: 15 products discontinued.

• Blowers: 1 product discontinued.

• Chimney Extensions: 14 products discontinued.

• Filters: 59 products discontinued.

• Grates: 39 products discontinued.

• Griddles: 17 products discontinued.

• Handle and Knob Kits: 64 products discontinued.

• LP Conversion Kits: 3 products discontinued.

• Range Cords: 9 products discontinued.

• Trim Kits: 117 products discontinued.

• Other: 791 products discontinued.

Cooktops

• Electric Cooktops: 234 products discontinued.

• Gas Cooktops: 188 products discontinued.

• Induction Cooktops: 10 products discontinued.

• Rangetops: 10 products discontinued.

Microwaves

• Built-in Microwaves: 43 products discontinued.

• Countertop Microwaves: 283 products discontinued.

• Over-the-Range Microwaves: 493 products discontinued.

Ovens

• Double Wall Ovens: 212 products discontinued.

• Microwave Oven Combinations: 52 products discontinued.

• Single Wall Ovens: 226 products discontinued.

• Warming Drawers: 36 products discontinued.

Ranges

• Drop-In Ranges: 72 products discontinued.

• Freestanding Ranges: 1,705 products discontinued.

• Slide-In Ranges: 256 products discontinued.

Vent Hoods

• Downdraft Hoods: 28 products discontinued.

• Hood Inserts: 5 products discontinued.

• Island Hoods: 3 products discontinued.

• Under Cabinet Hoods: 89 products discontinued.

• Wall & Chimney Hoods: 37 products discontinued.

Dishwashers

Dishwasher Parts & Accessories

• Hoses: 13 products discontinued.

• Power Cords: 8 products discontinued.

• Trim Kits: 50 products discontinued.

• Other: 256 products discontinued.

Dishwashers

• Built-In Dishwashers: 1,082 products discontinued.

• Portable Dishwashers: 30 products discontinued.

Other

Air Conditioner Parts & Accessories

• Trim Kits: 3 products discontinued.

• Other: 236 products discontinued.

Air Conditioners

• Mini Split Air Conditioners: 59 products discontinued.

• Portable Air Conditioners: 41 products discontinued.

• PTAC Air Conditioners: 22 products discontinued.

• VTAC Air Conditioners: 82 products discontinued.

• Wall Mount Air Conditioners: 849 products discontinued.

• Window Mount Air Conditioners: 953 products discontinued.

Coffee Systems

• Countertop Coffeemakers: 1 product discontinued.

Dehumidifiers

• Dehumidifiers: 133 products discontinued.

Disposal

• Food Disposers: 9 products discontinued.

• Trash Compactors: 18 products discontinued.

Other Parts & Accessories

• Other: 240 products discontinued.

Small Appliances

• Small Appliances: 40 products discontinued.

Water Heaters

• RV Water Heaters: 9 products discontinued.

• Tank Water Heaters: 217 products discontinued.

• Tankless Water Heaters: 6 products discontinued.

Outdoor

Outdoor Kitchen

• Grills: 9 products discontinued.

Outdoor Parts & Accessories

• Other: 4 products discontinued.

Outdoor Refrigeration

• Beverage Centers: 2 products discontinued.

Refrigeration

Freezers

• Chest Freezers: 65 products discontinued.

• Upright Freezers: 70 products discontinued.

Refrigeration Parts & Accessories

• Door Panels: 3 products discontinued.

• Drain Pumps: 1 product discontinued.

• Handle Kits: 1 product discontinued.

• Ice Makers: 11 products discontinued.

• Trim Kits: 37 products discontinued.

• Water Filters: 100 products discontinued.

• Other: 396 products discontinued.

Refrigerators

• Bottom Freezer Refrigerators: 310 products discontinued.

• French Door Refrigerators: 273 products discontinued.

• Side-by-Side Refrigerators: 1,465 products discontinued.

• Top Freezer Refrigerators: 1,138 products discontinued.

Specialty Refrigeration

• Beer Dispensers & Coolers: 2 products discontinued.

• Beverage Centers: 2 products discontinued.

• Ice Machines: 13 products discontinued.

• Mini Refrigerators: 72 products discontinued.

• Wine Coolers: 5 products discontinued.

• Other Specialty Refrigerators: 12 products discontinued.

Washers & Dryers

Dryers

• Front Load Matching Dryers: 576 products discontinued.

• Portable Dryers: 5 products discontinued.

• Top Load Matching Dryers: 80 products discontinued.

Laundry Parts & Accessories

• LP Conversion Kits: 5 products discontinued.

• Pedestals: 24 products discontinued.

• Stacking Kits: 3 products discontinued.

• Venting Kits: 11 products discontinued.

• Other: 232 products discontinued.

Specialty Laundry

• Laundry Centers: 28 products discontinued.

Washers

• Front Load Washers: 151 products discontinued.

• Portable Washers: 19 products discontinued.

• Top Load Washers: 294 products discontinued.

Semua angka tetap sama dengan source yang kamu kasih; saya hanya merapikan spacing dan mengganti — / : menjadi format konsisten :.

SEO Settings Update — Meta Keywords Column Removal

We would like to inform you that the Meta Keywords column will be removed from the SEO settings across the platform.

As modern search engines no longer use meta keywords for ranking, this update helps reduce confusion, eliminate unnecessary effort, and align our SEO tools with current best practices. The result is a cleaner, more reliable, and more trustworthy SEO interface.

Go-live date: December 29

No action is required from your side.

Feature Update

Location Settings – Assign Warehouses to Locations

Locations can now be explicitly linked to one or more assigned warehouses, ensuring orders only pull inventory from the correct locations. Admins can manage these assignments directly in Location Settings, preventing cross-location inventory mix-ups, improving reporting accuracy, and enforcing clear fulfillment rules like “this store pulls only from this warehouse.”

Click here to learn more about Location Settings.

Brand Cleanup – Merge Parts Brands into Main Brands (Phase 2: GE)

All SKUs from “Parts” brands (Phase 2: GE) are being migrated into their main brand counterparts to remove duplication and align AIO with the updated Skulytics hierarchy, preserving all product data and ensuring cleaner, unified brand organization.

Marketing Settings – Customizable “How Did You Hear About Us?” Options

A new Marketing Settings tab lets admins fully customize the “How did you hear about us?” dropdown by adding, reordering, archiving, and restoring lead sources. Each lead source can include up to three conditional custom fields that appear dynamically during customer creation, improving lead attribution without losing historical data.

Click here to learn more about Marketing Settings.

Website ETA – Standardized DMI & ADC Display Logic

Delivery ETAs for DMI and ADC products are now shown using a single exact-date format for consistency. When a product has never been sold by DMI or ADC, its stock data is ignored entirely, ensuring ETAs fall back correctly to the company’s own warehouse rules.

Data Update

Data Improvements

Brand Merge Update for GE Parts

We’ve merged all GE Parts SKUs into the main GE brand. This update removes the separate GE Parts brand and ensures a cleaner, more consistent brand structure across Skulytics.

Syncing System Reliability & Performance Improvement

We’ve redesigned the syncing system to improve speed, stability, and reliability, ensuring product data and images/documents stay accurate and up to date. The syncing process is now centralized and optimized to reduce delays and prevent disruptions to other processes.

Brand Scraping Reliability & Monitoring Improvement

We’ve enhanced the brand scraping system to improve reliability, visibility, and automatic issue detection across supported brands. This update introduces improved scheduling, execution-time tracking, health checks, and automated alerts to quickly identify scraping failures and missing data, providing better transparency and faster response when issues occur.

Product Link Accuracy Fix

Product links for the listed brands have been cleaned and validated across scraping and live systems. This update removes outdated or mismatched URLs and ensures each SKU now correctly points to its official product page. 

Category Specs Standardized:

Specifications across selected categories have been standardized using AJM as the reference model, with AI-assisted.

Filter Coverage Improvement (Whirlpool)

We’ve improved filter coverage for Whirlpool products through an enhanced process to ensure accuracy and consistency. Filters are now more complete and reliable across Whirlpool listings, making it easier to find and compare products.

Price Update

We’ve refreshed the price settings for several appliance brands with updated MAP, MSRP, and PMAP schedules.

New Products Added

We’ve added new items across several appliance categories. Below is the full breakdown of newly added product counts.

Cooking

Cooking Parts & Accessories

• Other — 2 new products added.

Ovens

• Single Wall Ovens — 1 new product added.

Dishwashers

Dishwashers

• Built-In Dishwashers — 3 new products added.

Other

Air Conditioners

• Mini Split Air Conditioners — 4 new products added.

• Wall Mount Air Conditioners — 4 new products added.

Refrigeration

Refrigeration Parts & Accessories

• Other — 1 new product added.

Refrigerators

• Top Freezer Refrigerators — 1 new product added.

Discontinued Products

We’ve removed several products across multiple categories as part of our regular catalog cleanup. Below is the breakdown of discontinued items per category and detail category.

Cooking

Cooking Parts & Accessories

• Backsplashes — 8 products discontinued.

• Blowers — 17 products discontinued.

• Chimney Extensions — 8 products discontinued.

• Filters — 72 products discontinued.

• Grates — 44 products discontinued.

• Griddles — 19 products discontinued.

• Handle and Knob Kits — 165 products discontinued.

• LP Conversion Kits — 22 products discontinued.

• Other — 1,912 products discontinued.

• Range Cords — 10 products discontinued.

• Trim Kits — 59 products discontinued.

Cooktops

• Electric Cooktops — 25 products discontinued.

• Gas Cooktops — 15 products discontinued.

• Induction Cooktops — 10 products discontinued.

• Rangetops — 8 products discontinued.

Microwaves

• Built-In Microwaves — 13 products discontinued.

• Countertop Microwaves — 35 products discontinued.

• Over-the-Range Microwaves — 30 products discontinued.

Ovens

• Double Wall Ovens — 18 products discontinued.

• Microwave Oven Combinations — 11 products discontinued.

• Single Wall Ovens — 27 products discontinued.

• Warming Drawers — 6 products discontinued.

Ranges

• Drop-In Ranges — 1 product discontinued.

• Freestanding Ranges — 55 products discontinued.

• Professional Ranges — 22 products discontinued.

• Slide-In Ranges — 14 products discontinued.

Vent Hoods

• Downdraft Hoods — 3 products discontinued.

• Hood Inserts — 2 products discontinued.

• Under Cabinet Hoods — 16 products discontinued.

• Wall & Chimney Hoods — 16 products discontinued.

Dishwashers

Dishwasher Parts & Accessories

• Hoses — 19 products discontinued.

• Other — 530 products discontinued.

• Power Cords — 3 products discontinued.

• Trim Kits — 41 products discontinued.

Dishwashers

• Built-In Dishwashers — 73 products discontinued.

• Portable Dishwashers — 1 product discontinued.

Other

Air Conditioner Parts & Accessories

• Other — 462 products discontinued.

Air Conditioners

• Mini Split Air Conditioners — 5 products discontinued.

• Portable Air Conditioners — 11 products discontinued.

• PTAC Air Conditioners — 1 product discontinued.

• VTAC Air Conditioners — 5 products discontinued.

• Wall Mount Air Conditioners — 98 products discontinued.

• Window Mount Air Conditioners — 50 products discontinued.

Coffee Systems

• Coffee System Parts & Accessories — 1 product discontinued.

• Countertop Coffeemakers — 36 products discontinued.

Dehumidifiers

• Dehumidifiers — 10 products discontinued.

Disposal

• Food Disposers — 7 products discontinued.

Other Categories

• Other — 1 product discontinued.

• Other Parts & Accessories — 1,898 products discontinued.

• Small Appliances — 763 products discontinued.

Water Heaters

• RV Water Heaters — 9 products discontinued.

• Tank Water Heaters — 203 products discontinued.

• Tankless Water Heaters — 6 products discontinued.

Outdoor

Outdoor Kitchen

• Carts — 15 products discontinued.

• Grills — 92 products discontinued.

• Side Burners — 8 products discontinued.

Outdoor Parts & Accessories

• Other — 75 products discontinued.

• Trim Kits — 5 products discontinued.

Outdoor Refrigeration

• Beer Dispensers & Coolers — 1 product discontinued.

• Beverage Centers — 8 products discontinued.

• Ice Machines — 1 product discontinued.

Refrigeration

Freezers

• Chest Freezers — 3 products discontinued.

• Upright Freezers — 5 products discontinued.

Refrigeration Parts & Accessories

• Door Panels — 17 products discontinued.

• Drain Pumps — 2 products discontinued.

• Handle Kits — 46 products discontinued.

• Ice Makers — 38 products discontinued.

• Other — 1,627 products discontinued.

• Trim Kits — 39 products discontinued.

• Water Filters — 112 products discontinued.

Refrigerators

• Bottom Freezer Refrigerators — 7 products discontinued.

• Column Refrigerators — 1 product discontinued.

• French Door Refrigerators — 55 products discontinued.

• Side-by-Side Refrigerators — 95 products discontinued.

• Top Freezer Refrigerators — 69 products discontinued.

Specialty Refrigeration

• Beverage Centers — 10 products discontinued.

• Drawer Refrigerators — 4 products discontinued.

• Ice Machines — 20 products discontinued.

• Mini Refrigerators — 14 products discontinued.

• Wine Coolers — 9 products discontinued.

Sinks & Faucets

Sink & Faucet Parts & Accessories

• Other — 9 products discontinued.

Washers & Dryers

Dryers

• Front Load Matching Dryers — 25 products discontinued.

• Top Load Matching Dryers — 19 products discontinued.

Laundry Parts & Accessories

• LP Conversion Kits — 2 products discontinued.

• Other — 1,116 products discontinued.

• Pedestals — 5 products discontinued.

• Stacking Kits — 2 products discontinued.

• Venting Kits — 9 products discontinued.

Specialty Laundry

• Laundry Centers — 2 products discontinued.

Washers

• Front Load Washers — 9 products discontinued.

• Top Load Washers — 7 products discontinued.

System Migration Update: Image Migration in Progress

We’re currently migrating our system to a new server to improve stability and performance.
During this transition, you may notice temporarily missing or broken images on some pages.

No worries our team is actively working on it, and everything will be restored shortly.
We appreciate your patience!

Data Update

We’ve updated pricing rules across multiple appliance brands to reflect the latest MAP, MSRP, and PMAP schedules.
Only PMAP entries include promo periods, while MAP/MSRP updates reflect rule changes without date ranges.

Price Update

New Product Added

We’ve added new appliance items across several categories to enrich product coverage and ensure more complete data availability.

Cooking

• Trim Kits — 2 new products added

• Hood Inserts — 1 new product added

• Under Cabinet Hoods — 1 new product added

Dishwashers

• Built-In Dishwashers — 1 new product added

Refrigeration

• Upright Freezers — 2 new products added

Washers & Dryers

• Front Load Matching Dryers — 2 new products added

Laundry Parts & Accessories

• Other — 2 new products added

• Pedestals — 3 new products added

• Stacking Kits — 2 new products added

• Venting Kits — 1 new product added

Specialty Laundry

• Laundry Centers — 2 new products added

Washers

• Front Load Washers — 1 new product added

  
  

Discontinued Products

We’ve removed several products across multiple appliance and home categories as part of a data cleanup to ensure more accurate product classifications and a better browsing experience.

Cooking

• Bar Equipment

  • Drip & Drain Pans — 1 item discontinued

• Bar Furniture & Storage

  • Tools & Hardware — 4 items discontinued

  • Tubing & Fittings — 4 items discontinued

  • Ice Chests & Bins — 1 item discontinued

• Cooking Parts & Accessories

  • Backsplashes — 62 items discontinued

  • Blowers — 29 items discontinued

  • Chimney Extensions — 1672 items discontinued

  • Filters — 51 items discontinued

  • Grates — 1 item discontinued

  • Griddles — 55 items discontinued

  • Handle & Knob Kits — 103 items discontinued

  • LP Conversion Kits — 23 items discontinued

  • Other — 1341 items discontinued

  • Range Cords — 1 item discontinued

  • Trim Kits — 140 items discontinued

Cooktops

• Electric Cooktops — 69 items discontinued

• Gas Cooktops — 162 items discontinued

• Induction Cooktops — 85 items discontinued

• Rangetops — 228 items discontinued

Microwaves

• Built-in Microwaves — 33 items discontinued

• Countertop Microwaves — 153 items discontinued

• Microwave Drawers — 13 items discontinued

• Over-the-Range Microwaves — 134 items discontinued

Ovens

• Double Wall Ovens — 121 items discontinued

• Microwave Oven Combinations — 68 items discontinued

• Single Wall Ovens — 196 items discontinued

• Warming Drawers — 34 items discontinued

Ranges

• Freestanding Ranges — 835 items discontinued

• Professional Ranges — 691 items discontinued

• Slide-In Ranges — 108 items discontinued

Vent Hoods

• Downdraft Hoods — 7 items discontinued

• Hood Inserts — 284 items discontinued

• Island Hoods — 607 items discontinued

• Under Cabinet Hoods — 420 items discontinued

• Wall & Chimney Hoods — 3538 items discontinued

• Door Panels — 42 items discontinued

• Handle Kits — 47 items discontinued

• Hoses — 16 items discontinued

• Other — 47 items discontinued

• Power Cords — 6 items discontinued

• Trim Kits — 1 item discontinued

Dishwashers

• Built-In Dishwashers — 511 items discontinued

• Drawer Dishwashers — 1 item discontinued

• Trim Kits — 1 item discontinued

Home Essentials

• Cookware

  • Cookware Set — 3 items discontinued

  • Knife Sets — 1 item discontinued

Air Conditioners

• Other — 24 items discontinued

• Mini Split AC — 8 items discontinued

• Portable AC — 84 items discontinued

• PTAC — 18 items discontinued

• VTAC — 3 items discontinued

• Wall Mount AC — 29 items discontinued

• Window AC — 131 items discontinued

Coffee Systems

• Built-In Coffeemakers — 3 items discontinued

• Countertop Coffeemakers — 16 items discontinued

Other Home Products

• Dehumidifiers — 73 items discontinued

• Food Disposers — 16 items discontinued

• Door Handle Kits — 1 item discontinued

• Stacking Kits — 2 items discontinued

• Other — 416 items discontinued

Outdoor

Outdoor Kitchen

• Carts — 12 items discontinued

• Cooktops — 4 items discontinued

• Grills — 358 items discontinued

• Kitchen Islands — 15 items discontinued

• Other — 1 item discontinued

• Ovens — 32 items discontinued

• Side Burners — 12 items discontinued

• Ventilation — 7 items discontinued

Outdoor Parts & Accessories

• Other — 659 items discontinued

• Trim Kits — 2 items discontinued

Outdoor Refrigeration

• Beer Dispensers & Coolers — 6 items discontinued

• Beverage Centers — 51 items discontinued

• Freezers — 14 items discontinued

• Ice Machines — 8 items discontinued

• Wine Coolers — 3 items discontinued

Refrigeration

Freezers

• Built-In Freezers — 237 items discontinued

• Chest Freezers — 81 items discontinued

• Column Freezers — 756 items discontinued

• Upright Freezers — 178 items discontinued

Refrigeration Parts & Accessories

• Door Panels — 107 items discontinued

• Handle Kits — 127 items discontinued

• Ice Makers — 24 items discontinued

• Other — 413 items discontinued

• Trim Kits — 15 items discontinued

• Water Filters — 104 items discontinued

Refrigerators

• Bottom Freezer — 623 items discontinued

• Column Refrigerators — 787 items discontinued

• French Door — 396 items discontinued

• Refrigerator Only — 79 items discontinued

• Side-by-Side — 196 items discontinued

• Top Freezer — 120 items discontinued

Specialty Refrigeration

• Beer Dispensers — 434 items discontinued

• Beverage Centers — 1084 items discontinued

• Drawer Refrigerators — 226 items discontinued

• Ice Machines — 782 items discontinued

• Mini Refrigerators — 1556 items discontinued

• Other Specialty Refrigerators — 276 items discontinued

• Wine Coolers — 1262 items discontinued

Sinks & Faucets

Faucets

• Bar Faucets — 28 items discontinued

• Bathroom Faucets — 43 items discontinued

• Kitchen Faucets — 486 items discontinued

Sink & Faucet Accessories

• Bottom Grids — 44 items discontinued

• Cutting Boards — 3 items discontinued

• Dishwasher Air Gaps — 2 items discontinued

• Drink Faucets — 4 items discontinued

• Other — 183 items discontinued

• Sink Strainers — 7 items discontinued

• Soap Dispensers — 26 items discontinued

• Bathroom Sinks — 28 items discontinued

• Kitchen Sinks — 34 items discontinued

Washers & Dryers

Dryers

• Front Load Matching Dryers — 274 items discontinued

• Portable Dryers — 3 items discontinued

• Top Load Matching Dryers — 84 items discontinued

• Other — 74 items discontinued

• Pedestals — 28 items discontinued

• Stacking Kits — 10 items discontinued

• Venting Kits — 8 items discontinued

Specialty Laundry

• All-in-One Washer/Dryer — 7 items discontinued

• Laundry Centers — 36 items discontinued

Washers

• Front Load Washers — 118 items discontinued

• Portable Washers — 1 item discontinued

• Top Load Washers — 105 items discontinued

Feature Update

Product Pricing – UMRP Compliance Logic

Brands with UMRP data now show a dedicated UMRP Compliance toggle that works just like MAP Compliance, ensuring Sale Prices strictly follow UMRP with no overrides or fallback pricing. Only one compliance toggle appears per brand (UMRP or MAP), and tooltips clearly explain the rule. If a model lacks UMRP data, it follows the regular price rule instead.
Click here to learn more about Product Pricing.

Product Details – Display Average Cost

The Product Details page now shows each product’s Average Cost, giving sales, finance, and operations teams immediate visibility into cost and margin context without having to navigate to additional reports.

Invoices – Add Email Attachments

Users can now attach up to 5–10 supporting files (max 10MB each) when emailing invoices, allowing receipts, terms, and documents to be sent together in one message for clearer customer communication.
Click here to learn more about Invoices.

Quotes & Orders – International Billing Addresses

Billing address forms now support all countries instead of locking users to the United States; selecting a different country updates address fields and validation automatically. Customer Hub now includes a Country filter, and users cannot set delivery addresses to match billing when billing is outside the U.S.
Click here to learn more about Billing Addresses.

Orders – Customer Portal Link During SMS Outages

When SMS is unavailable, the system now displays a copy-ready customer portal link directly on the Order page for special orders, ensuring customers can still review and sign the terms without losing agreements or disrupting workflows.

Brand Cleanup – Merge Parts Brands into Main Brands (Phase 1: Whirlpool)

All SKUs from “Parts” brands (Phase 1: Whirlpool) are being migrated into their main brand counterparts to remove duplication and align AIO with the updated Skulytics hierarchy, preserving all product data and ensuring cleaner, unified brand organization.

My Orders Page – Financial & Delivery Visibility Enhancements

The Orders page now provides clearer operational insight with new columns for Payment Status, Payment Method breakdowns, Cost visibility, and item-level ETA, helping teams quickly assess profitability, payments, and fulfillment timelines at a glance.
Click here to learn more about My Orders Page.

My Orders Page – Customizable Columns

Users can now tailor the Orders page to their workflow with an “Edit Columns” modal that lets them show, hide, reorder, and search for columns, with settings saved per user and an option to reset to defaults at any time.
Click here to learn more about My Orders Page.

Rebate Hub – Show Multiple Brands per Rebate

Rebates can now display multiple brands in one entry (e.g., “Amana, Whirlpool”), improving accuracy for shoppers and staff and ensuring rebates appear correctly when filtering by brand.

Rebate Management – Buying Group–Based Filtering

Rebates now automatically filter by the store’s buying group—NECO, Nationwide, or fallback—so only eligible rebates appear in the system. This prevents compliance mistakes and removes the need for manual cleanup.

Website – Show Stock Only When Low (Below 5 Units)

Product Details Pages now display stock counts only when fewer than 5 units remain, showing a red urgency message like “Only 3 left in stock!” For 5 or more units, no stock quantity is displayed, reducing confusion and boosting conversion.

Data Update

Price Update

We’ve refreshed the price settings for several appliance brands with updated MAP, MSRP, and PMAP schedules.
Below is the consolidated pricing update summary 

New Products Added

We’ve added new items across several appliance categories. Below is the full breakdown of newly added product counts.

 Cooking

• Backsplashes — 9 new products added.

• Chimney Extensions — 29 new products added.

• Filters — 1 new product added.

• Griddles — 1 new product added.

• Handle and Knob Kits — 18 new products added.

• LP Conversion Kits — 1 new product added.

• Other (Parts & Accessories) — 55 new products added.

• Freestanding Ranges — 26 new products added.

• Professional Ranges — 36 new products added.

• Wall & Chimney Hoods — 1 new product added.

 Dishwashers

• Dishwasher Parts & Accessories — Other — 8 new products added.

• Built-In Dishwashers — 3 new products added.

 Refrigeration

• Door Panels — 24 new products added.

• Handle Kits — 6 new products added.

• Other (Refrigeration Parts & Accessories) — 7 new products added.

• Water Filters — 1 new product added.

• French Door Refrigerators — 1 new product added.

 Washers & Dryers

• Top Load Matching Dryers — 1 new product added.

 Other

• Other Parts & Accessories — 8 new products added.

  
  

Discontinued Products

We’ve removed several products across multiple categories as part of our regular catalog cleanup. Below is the breakdown of discontinued items per category and detail category.

Bar Equipment

• Drip & Drain Pans — 1 product discontinued

• Ice Chests & Bins — 1 product discontinued

Cooking

Cooking Parts & Accessories

• Backsplashes — 57 discontinued

• Blowers — 21 discontinued

• Chimney Extensions — 1000 discontinued

• Filters — 51 discontinued

• Griddles — 52 discontinued

• Handle and Knob Kits — 81 discontinued

• LP Conversion Kits — 23 discontinued

• Other — 617 discontinued

Cooktops

• Electric Cooktops — 79 discontinued

• Gas Cooktops — 177 discontinued

• Induction Cooktops — 85 discontinued

• Rangetops — 102 discontinued

Microwaves

• Built-in Microwaves — 26 discontinued

• Countertop Microwaves — 86 discontinued

• Microwave Drawers — 10 discontinued

• Over-the-Range Microwaves — 126 discontinued

Ovens

• Double Wall Ovens — 132 discontinued

• Microwave Oven Combinations — 74 discontinued

• Single Wall Ovens — 190 discontinued

• Warming Drawers — 33 discontinued

Ranges

• Freestanding Ranges — 610 discontinued

• Gas Ranges — 1 discontinued

• Professional Ranges — 312 discontinued

• Slide-In Ranges — 98 discontinued

Specialty Cooking

• Deep Fryers — 3 discontinued

Vent Hoods

• Downdraft Hoods — 7 discontinued

• Hood Inserts — 229 discontinued

• Island Hoods — 325 discontinued

• Under Cabinet Hoods — 332 discontinued

• Wall & Chimney Hoods — 2520 discontinued

Dishwashers

Dishwasher Parts & Accessories

• Door Panels — 19 discontinued

• Handle Kits — 8 discontinued

• Hoses — 5 discontinued

• Other — 29 discontinued

• Power Cords — 3 discontinued

Dishwashers

• Built-In Dishwashers — 484 discontinued

• Drawer Dishwashers — 1 discontinued

• Portable Dishwashers — 3 discontinued

• Other — 4 discontinued

Home Essentials

Cookware

• Cookware Set — 4 discontinued

Air Conditioners

Air Conditioner Parts & Accessories

• Other — 148 discontinued

• Trim Kits — 3 discontinued

Air Conditioners

• Mini Split Air Conditioners — 6 discontinued

• Portable Air Conditioners — 72 discontinued

• PTAC Air Conditioners — 13 discontinued

• VTAC Air Conditioners — 2 discontinued

• Wall Mount Air Conditioners — 50 discontinued

• Window Mount Air Conditioners — 162 discontinued

Coffee Systems

• Built-In Coffeemakers — 4 discontinued

• Countertop Coffeemakers — 29 discontinued

Dehumidifiers

• Dehumidifiers — 63 discontinued

Disposal

• Food Disposers — 11 discontinued

• Trash Compactors — 5 discontinued

Other

• Blowers — 1 discontinued

• Other Small Appliances — 20 discontinued

• Small Appliances — 1 discontinued

• Other Parts & Accessories (General) — 692 discontinued

Outdoor

Outdoor Kitchen

• Carts — 13 discontinued

• Grills — 392 discontinued

• Kitchen Islands — 32 discontinued

• Ovens — 19 discontinued

• Side Burners — 45 discontinued

• Ventilation — 31 discontinued

Outdoor Parts & Accessories

• Other — 503 discontinued

• Trim Kits — 6 discontinued

Outdoor Refrigeration

• Beer Dispensers & Coolers — 6 discontinued

• Beverage Centers — 45 discontinued

• Freezers — 10 discontinued

• Ice Machines — 3 discontinued

• Wine Coolers — 3 discontinued

• Built-in Freezers — 82 discontinued

• Chest Freezers — 76 discontinued

• Column Freezers — 24 discontinued

• Upright Freezers — 146 discontinued

Refrigeration

Refrigeration Parts & Accessories

• Door Panels — 75 discontinued

• Handle Kits — 134 discontinued

• Ice Makers — 10 discontinued

• Other — 353 discontinued

• Trim Kits — 10 discontinued

• Water Filters — 28 discontinued

Refrigerators

• Bottom Freezer Refrigerators — 110 discontinued

• Column Refrigerators — 46 discontinued

• French Door Refrigerators — 299 discontinued

• Refrigerator Only — 82 discontinued

• Side-by-Side Refrigerators — 131 discontinued

• Top Freezer Refrigerators — 154 discontinued

Specialty Refrigeration

• Beer Dispensers & Coolers — 102 discontinued

• Beverage Centers — 114 discontinued

• Drawer Refrigerators — 41 discontinued

• Ice Machines — 215 discontinued

• Mini Refrigerators — 310 discontinued

• Other Specialty Refrigerators — 77 discontinued

• Wine Coolers — 108 discontinued

Sinks & Faucets

• Kitchen Faucets — 11 discontinued

• Bottom Grids — 17 discontinued

• Cutting Boards — 1 discontinued

• Other — 7 discontinued

• Sink Strainers — 2 discontinued

• Kitchen Sinks — 20 discontinued

Washers & Dryers

Dryers

• Front Load Matching Dryers — 268 discontinued

• Portable Dryers — 3 discontinued

• Top Load Matching Dryers — 66 discontinued

Laundry Parts & Accessories

• LP Conversion Kits — 3 discontinued

• Other — 69 discontinued

• Pedestals — 29 discontinued

• Stacking Kits — 13 discontinued

• Venting Kits — 3 discontinued

Specialty Laundry

• All-in-One Washer/Dryer — 8 discontinued

• Garment Steamers — 1 discontinued

• Laundry Centers — 35 discontinued

Washers

• Front Load Washers — 104 discontinued

• Portable Washers — 2 discontinued

• Top Load Washers — 88 discontinued

Coming Soon Data Point

Official Website Price for LAP

We’re adding official_website_price to LAP to improve pricing accuracy using brand-verified website data. Click here for details.

New GE Inventory Availability

A new Real-Time GE Inventory endpoint is coming to enhance GE stock visibility. Click here for details.

API Adjustment — Standardized Date & Time Format

All API timestamps will adopt the US short date format and 12-hour AM/PM clock for consistency. Click here for details.

Feature Update

Inventory Transfers: Auto-Lock Items While In Transit

Inventory items being transferred between locations are now automatically locked while they are in transit. This prevents the items from being reserved, edited, deleted, scanned out, reconciled, or transferred again before they arrive at their destination. Helpful notices throughout Appliance.io make it clear when an item is currently in transit.
Click here to learn more about Transfer Inventory.

Purchase Orders: Bulk Add Requests

The Add Request window on the Purchase Orders page now supports Manual Entry and CSV Upload.

You can:

• Add multiple products at once.

• Include storage locations when needed.

• Upload a CSV containing model numbers and quantities.

This makes creating larger purchase requests faster and easier.
Click here to learn more about Purchase Orders.

Data Update

Price Update

We’ve refreshed price settings for several appliance brands to reflect the latest PMAP, MSRP, MAP, and UMRP schedules for this month.
Check out the active periods below

New Products

New product data was added across several categories:

• Refrigeration: 17 products

• Washers & Dryers: 2 products

• Cooking: 1 product

• Other: 4 products

This expands the catalog with the latest available product information.

Discontinued Product

Products that are no longer available from manufacturer sources have been marked as Discontinued.

This update covers products across Cooking, Dishwashers, Laundry, Outdoor, Refrigeration, Sinks & Faucets, Home Essentials, and other appliance categories.

This regular catalog cleanup helps keep product searches and selections current.

Stability Improvements

Website: Accurate Multi-Warehouse Stock Display

We fixed an issue affecting inventory availability shown on websites using multiple warehouses.

Stock availability now reflects the appropriate warehouse based on the customer's ZIP code, providing customers with more accurate availability when shopping online.

Update: Home Depot Pricing Data Issue

We are notifying you of a recent issue impacting Home Depot pricing data within Skulytics.
Home Depot has added new website protections, which currently prevent us from retrieving their pricing in real time. As a result, Skulytics temporarily sets the price to $0 until updated data is available.

Actions Taken by Skulytics
We’re also actively working on retrieving LAP and LCP data from Home Depot again. We will keep exploring every possible solution.
No action is required on your end.

-The Skulytics Team

Feature Update

CSV Import: Smarter Model # Recognition

Inventory and Brand Cost CSV imports can now better recognize model numbers that contain extra spaces, separators, or characters. Recognized models are clearly identified during the import, helping reduce failed uploads and manual cleanup.
Click here to learn more about CSV Import.

Website Delivery ETA: Show Exact Dates

Websites can now show customers a specific estimated delivery date instead of a general delivery range. For example, customers may see “Estimated Delivery Thu, Oct 30” instead of “5–10 days.”

Marketing Feed: Automated Product Data Feed (JSON)

Stores with an active e-commerce website now have access to a product data feed that updates daily. This makes it easier to keep product information used by marketing tools current without manually exporting data.

Purchase Orders: Needed By Date Range Filter

The Requested PO page now includes a date range filter. You can filter purchase orders by a specific week or month, making it easier to plan and prioritize upcoming requests.
Click here to learn more about Purchase Order.

Purchase Orders: Bulk Edit Requested Date

You can now select multiple purchase order items and update their Requested Dates at the same time. This reduces the need to update each item individually.
Click here to learn more about Purchase Order.

Multi-Warehouse: Unified Website & Platform Logic

Warehouse selection and inventory availability now work more consistently across Appliance.io and your website. Stock is shown from the nearest applicable warehouse, and delivery estimates update when the customer's address changes.
Click here to learn more about Warehouse.

Product Pricing: Suggested Price Rule Guidance

The Edit Price Rule window now provides suggested pricing guidance based on whether a brand uses MSRP, MAP, or UMRP. This makes it easier to choose the appropriate pricing rule for each brand.
Click here to learn more about Product Pricing.

CPS Protection Plans: Filter by Product Category

CPS Protection Plans can now be assigned to specific product categories, such as Appliances, Furniture, or Electronics. This helps ensure customers and staff only see protection plans that apply to the selected product.
Click here to learn more about Protection Plans.

Order Page: Reschedule Deliveries While In-Transit

In-Transit orders can now be rescheduled directly from the Order Page, either individually or in bulk. Drivers receive an in-app notification when an active stop is rescheduled, helping teams keep delivery changes communicated.
Click here to learn more about Orders.

Payments: Add Custom Payment Methods

You can now create custom payment methods under Settings → Payments → Payment Methods. Custom methods can include a name, description, icon, and optional fields such as a reference number or account ID. They are available for POS payments and are tracked separately in reporting.
Click here to learn more about Payments.

Data Improvement

New Brands

Product data has been expanded for Evo America and InSinkErator, adding products across Cooking, Outdoor, Refrigeration, Sinks & Faucets, Disposal, and Water Dispensers.

Price Update

We’ve refreshed price settings for several appliance brands to reflect the latest PMAP, MSRP, MAP, and UMRP schedules for this month.
Check out the active periods below

New Product Added

New products have been added across multiple categories, including Cooking, Refrigeration, Outdoor, Dishwashers, Sinks & Faucets, Disposal, and Water Dispensers.

Discontinued Product

Products no longer available from manufacturer sources have been marked as Discontinued, including selected Cooking and Refrigeration products.

Stability Improvements

Purchase Order: Faster Inventory Import

Inventory file imports are now faster and provide quicker feedback when uploaded information needs attention. This makes the inventory import process smoother and reduces waiting during file validation.

Feature Update

Customer Portal: Add Protection Plan Options in Checkout

Customers can now add or change Protection Plans directly from the AIO Pay Link checkout. A new Review Add-ons step lets customers review their protection plan before paying, with totals updating automatically. Any changes are also reflected on the related quote or order.
Click here to learn more about Customer Portal.

Balance Sheet Report: Inventory Details

The Balance Sheet Report now provides a detailed view of the inventory behind its totals. Select Total Inventory or an inventory condition, such as Floor Model, to view information including:

• Model and brand

• Category and condition

• Location and quantity

• Total cost

You can also filter the results and export them to CSV, making inventory reconciliation and reporting easier.
Click here to learn more about the Balance Sheet Report.

Data Improvements

Price Update

We’ve refreshed price settings for several appliance brands to reflect the latest PMAP, MSRP, MAP, and UMRP schedules for this month.
Check out the active periods below

New Products

New product data has been added across several categories:

• Cooking: 27 products

• Dishwashers: 2 products

• Outdoor: 30 products

• Refrigeration: 31 products

• Sinks & Faucets: 17 products

This expands the catalog with the latest available product information.

Stability Improvements

Website: Improved Load Speed

Retail and wholesale websites now load and respond faster. This provides a smoother browsing and shopping experience for customers.

Purchase Order: Import Inventory Validation

Inventory file uploads now provide immediate feedback when something in the file needs attention. This helps catch problems earlier and makes the inventory import process easier to complete.

Feature Updates

Customer Call Support Button

A new Call Support button is available in the header next to the location selector. You can view the support number 844-565-1637 and support hours 9 AM–5 PM CST. On mobile devices, simply tap the button to call. This makes it easier to contact the support team directly from Appliance.io.

Product Catalog & E-Commerce: Changelog for Brand, Category & Condition Management

A new Changelog is now available in Product Catalog and Website E-Commerce settings. You can see who made a change, what was changed, and when it happened for updates such as brands, categories, and conditions. This provides better visibility into account changes and makes it easier to review previous updates.

Click here to learn more about Product Catalog Settings and here for E-Commerce Settings.

Feature Updates

Dashboard: Changelog Widget

The Changelog is now displayed at the top of the Dashboard, making product updates and announcements easier to find.

You can expand or collapse the widget anytime, and new updates are highlighted so important changes are easier to notice.

Wholesale: Tiered Pricing Display on Website

Approved wholesale customers can now see their assigned tiered pricing throughout the website after signing in.

Wholesale pricing is applied across product listings, product details, carts, and quotes. A badge also identifies the customer's assigned pricing tier.

A new Wholesale Settings option lets you control whether wholesale pricing is available on the website. Retail and guest customers continue to see standard retail pricing.

Click here to learn more about Wholesale.

Stability Improvements

Inventory – Write-Offs & Recoveries Rule Update

Inventory reconciliation now calculates write-offs and recoveries more accurately.

Write-offs include Available or Reserved products removed during reconciliation, while recoveries include Available products added during reconciliation.

This provides more accurate inventory reconciliation and reporting.

Feature Updates

My Orders & Order Report: Custom Views & In-Transit Orders

The My Orders page now includes an In Transit tab for orders that are ready for delivery or currently being delivered.

You can also create Custom Views to display specific order statuses and columns based on your workflow. Custom views can be renamed, edited, or deleted and are also available on the Order Report page.

Click here to learn more about My Orders.

Notifications: AIO Pay Dispute Alerts

New Dispute Alerts notify your team when a chargeback, fraud alert, or dispute status update occurs in AIO Pay.

Notifications are available in-app and by email and include important details such as the amount, reason, response deadline, and related order.

You can also choose the priority and recipient roles for these notifications.

Click here to learn more about Notification.

Product Pricing: PMAP Toggle & MSRP Defaults

When MAP is used as the Sale Price Rule, a new Include PMAPs option lets you choose whether promotional MAP pricing should also be included.

The Regular Price Rule now defaults to MSRP when available, with a confirmation before changing the rule.

Click here to learn more about Pricing Rule.

Product Pricing: Competitor-Based Pricing

You can now use a specific competitor's price as a brand's Sale Price Rule.

Choose to match, mark down, or mark up the competitor price. Existing MAP compliance and fallback pricing rules continue to apply when applicable.

Click here to learn more about Pricing Rule.

Balance Sheet: Deferred Revenue History

Selecting a Deferred Revenue amount on the Balance Sheet now opens a historical view showing information for the selected reporting date.

You can filter the results by date, order number, location, or category and export them to CSV or XLSX.

This makes it easier to review and reconcile historical deferred revenue.

Click here to learn more about Deferred Revenue Report.

Stability Improvements

Sales Tax Report: Calculation Accuracy

We fixed an issue that could cause Sales Tax Report values to differ from order details when orders included mixed payment methods, partial returns, or add-ons.

Sales tax calculations now remain consistent with the related order information for more reliable reporting and reconciliation.

Feature Updates

Inventory Transfer with In-Transit Tracking

Inventory transfers now provide better visibility when moving products between locations.

Items have an In-Transit status while being transferred, and the Transfer page includes dedicated In-Transit and Transfer Log tabs.

You can also view item costs, choose the appropriate inventory cost when transferring, use filters and barcode lookup, and review previous transfer activity.

This makes it easier to track inventory between locations while keeping inventory and cost records accurate.

Click here to learn more about Transfer Inventory.

Feature Updates

Wholesale: Login & Account Approval

Wholesale customers can now apply for access directly from the website, upload verification documents, and check their application status.

Admins can review applications, approve or reject accounts, assign pricing tiers, and manage related notifications.

This provides a simpler and more secure way to manage wholesale customer access and pricing.

Click here to learn more about Wholesale.

Website: Built-In Blog

You can now create and publish blog posts directly through WebsiteOS.

The Blog includes featured posts, customizable headings, post editing, and built-in tools for URLs, image alt text, and heading structure.

This makes it easier to publish search-friendly website content without developer assistance.

Click here to learn more about Blog Post.

Quote: Website Quote Request

Customers can now request a formal quote directly from the website or their shopping cart.

Submitted requests are sent to Appliance.io, where your sales team can review the request, adjust pricing, and approve the quote.

This makes it easier to manage quote requests for bulk purchases and products that do not display pricing online.

Feature Updates

Sales Tax Settings: Changelog & Audit Trail

Sales Tax settings now include a Changelog that shows who made a change, when it was made, and what was updated.

This makes it easier to review previous Sales Tax setting changes and troubleshoot unexpected updates.

Click here to learn more about Sales Tax.

Reports: Separate Parts & Products

Financial reports now separate Parts and Products for clearer reporting.

The Income Statement provides separate Revenue, COGS, and Refund lines for Parts and Products. The Balance Sheet also includes a separate Part Sales line under Deferred Revenue.

This provides better visibility into costs, revenue, and margins for parts and finished products.

Income Statement Report: Inventory Adjustments

The Income Statement Report now includes a dedicated Inventory Adjustments line.

Write-offs are recorded as expenses, while recoveries are recorded as income. You can select the line to review the related inventory transactions.

This makes inventory changes and their financial impact easier to understand and reconcile.

Reports: Multi-Location & Customer Class Comparison

Income Statements and Balance Sheets can now include up to 5 locations and customer classes in a single report.

Reports display results side by side for easier comparison and can be exported as an Overview or Accountant View in CSV, XLSX, or PDF.

This makes comparing financial performance across locations and customer classes easier.

Stability Improvements

Accounts Receivable Report: Zero Balance Accuracy

We fixed an issue where fully paid orders could continue appearing in the Accounts Receivable Report with a $0 balance.

Entries now clear when the balance reaches $0, while partial returns and mixed payment methods are reflected appropriately.

Sales Tax Report: Return & Tax Accuracy

We fixed mismatched amounts between the Sales Tax Report and Order page.

Return information is now recorded correctly so refunded amounts and related customer credits are accurately reflected.

Payment Breakdown: Repayments & Fees

We fixed reporting issues affecting Payment Breakdown.

Credit Line repayments now appear correctly, and fee calculations are aligned between the AIO Pay Report, Payment Breakdown, and Order page.

Feature Updates

Orders: Edit with Strict Rules

You can now make eligible changes to existing orders without recreating them.

Order editing includes safeguards around refunds, delivered items, and special orders, while changes are recorded for easier tracking.

This helps reduce duplicate orders while keeping order and payment information accurate.

Click here to learn how to change a product/model on an order.

Stability Improvements

Sales Tax: Built-In Product Exemptions

We fixed an issue where some built-in products were not recognized as tax-exempt when the appropriate setting was enabled.

Products identified as built-in now follow the configured sales tax exemption correctly, providing more consistent tax calculations.

Feature Updates

Customer Portal: Credit Line & Add-On Payments

Customers can now pay Credit Line balances and Add-ons directly through the Customer Portal.

When sending a payment link, Super Admins can choose whether customers can pay their Credit Line, Add-ons, or both.

Credit Line payments use ACH, while Add-ons support all available payment methods.

Pay Credit Line via Customer Portal

Add-ons Payments (All Payment Methods)

Credit Line Payment (ACH only)

Orders: Refund & Return Notes

Refund and return notes are now displayed on both the Order page and Customer Details page.

This keeps important return and refund information easier to find and provides better context when reviewing customer activity.

Refund and Return Notes (Order page)

Refund and Return Notes (Customer Details page)

Bug Fixes

Purchase Orders: Requested Date Visibility

We fixed an issue where the Requested Date column could appear when there was no requested stock.

The column now appears only when items are in a requested state, keeping the page cleaner and showing the information only when it is relevant.

Feature Updates

Product Pricing: Lowest Retail Price (LRP) Rule

A new Lowest Retail Price (LRP) option is available as a Sale Price Rule.

LRP uses brand-provided retail pricing and automatically follows available fallback pricing when an LRP is unavailable.

Pricing activity is also tracked across the POS, website, and product preview for easier review.

Settings: Company Timezone

You can now set your company's timezone under Company Settings → Timezone.

Orders, reports, and schedules will display dates and times based on the selected timezone, reducing the need for manual time conversions.

The default timezone is America/Chicago until another timezone is selected.

Orders: Delivery Notes Are Internal

Delivery Notes are now kept internal and are available from the Notes section of the Quote or Order.

They are no longer displayed to customers on quotes or printed invoices, helping keep internal delivery instructions private.

Timezone: Date Accuracy

We fixed several timezone-related issues that could cause dates to appear one day earlier or later.

Dates now display more consistently across Delivery Routing, Inventory, Orders, and Reports.

Accounts Receivable: Balance Accuracy

We fixed several issues affecting the Accounts Receivable Report.

Zero balances now clear correctly, partial returns are reflected accurately, and orders using multiple payment methods are adjusted appropriately.

Protection Plans: Free & Discounted Products

Protection plans can now be added to products priced at $0 or heavily discounted when a valid reference price is available in Protection Plan Settings.

If no pricing is available, Managers and Super Admins can still manually select a protection plan.

This makes it easier to protect appliances included in bundles, packages, and other discounted sales.

‍

Case 1

‍

Case 2 Tooltip (Sales)

‍

Case 2 Tooltip (Manager/Admin)

Orders: Notes Sorted by Time

Notes on Quotes and Orders are now displayed together in a single timeline, with the newest notes appearing first.

Delivery, Customer, and Company notes remain clearly identified by their type and color.

This makes it easier to find the latest information without checking separate note sections.

‍

‍

Invoices: Damage Allowance Details

Damage allowances now automatically appear on invoices when applicable.

Invoices can include details such as the affected product, damage description, refund or credit amount, driver, and acceptance date.

This provides clearer records of damage allowances without requiring a separate print option.

‍

‍

Reports: Home Visit & Surveys

A new Home Visit & Surveys Report is available under Reports.

The report brings Home Visit information into one place, including customer details, visit type and status, scheduled dates, salesperson, and surveyor information.

This makes it easier for sales and customer service teams to track visits and follow up with customers.

‍

‍

‍

Orders: Customer Unsure

Orders can now be marked as Customer Unsure during fulfillment.

Selecting this option requires a note explaining the situation. The information is saved with the order and is available in reporting and on the invoice.

This gives teams a clearer way to track orders that require additional customer follow-up.

‍

‍

Product Pricing: Flexible Fallback Rules

You can now add up to five fallback rules for a brand's Sale Price Rule.

Available pricing sources include MAP, PMAP, LAP, LRP, UMRP, MSRP, and Competitor Price. You can reorder the rules to control which price source should be checked first.

If the primary price is unavailable, Appliance.io uses the first valid price from your configured fallback rules.

This gives you more control over how sale prices are determined when your preferred pricing source is unavailable.

‍

Reports: Date Run

Downloaded accounting reports now include a Date Run field showing when the report was generated.

The timestamp appears in the report header and is included across PDF, Excel, CSV, and printed reports.

This makes it easier to identify report versions, share the correct report, and maintain clear records for accounting and audits.

‍

‍

‍

Payments: Control Payment Method Visibility & Limits

You can now control where ACH, Affirm, and Klarna appear and set a maximum payment amount for each method.

Payment methods can be enabled or disabled separately for AIO Pay Links and Website Checkout.

This gives you more control over which payment options customers see based on the order amount and checkout type.

‍

Quotes & Orders: Send Without a Pay Link

Quotes and invoices can now be emailed without including a payment link.

Choose Send without Pay Link from the Send Invoice menu when you want to share order details without requesting payment.

This is useful when pricing or order details still need to be reviewed before collecting payment.

‍

‍

My Orders: Partially Delivered Orders

The My Orders and Order Report pages now separate partially delivered orders from fully delivered orders.

The new Partially Delivered tab shows orders where some items have been delivered while others are still pending.

The existing Delivered view is now used for orders where all items have been delivered.

‍

ADC Integration: Real-Time Website Delivery ETAs

ADC members can now use distributor inventory to determine website delivery estimates.

From the ADC integration settings, you can choose the warehouse, set a minimum in-stock quantity, and define delivery estimates for in-stock and out-of-stock products.

These estimates are reflected across product pages, cart, and checkout.

‍

‍

‍

‍

DMI Integration: Real-Time Website Delivery ETAs

DMI members can now use distributor inventory when displaying delivery estimates on their website.

You can define the minimum quantity considered in stock and set separate delivery estimates for available and unavailable products.

This provides customers with delivery expectations based on current distributor inventory.

‍

Payments: Apple Pay

Customers can now use Apple Pay when paying through the Customer Portal or website checkout on supported devices.

This provides another quick payment option alongside existing payment methods.

‍

‍

‍

Product Pricing: Upload Product Costs

Product costs can now be uploaded by CSV from the pricing settings.

Uploaded costs can be used when inventory cost information is unavailable, and the Product Pricing page now shows cost information with its source.

You can also edit product costs directly from the pricing table.

‍

‍

Product Pricing: Minimum Margin Enforcement

You can now set a Minimum Margin for product pricing.

When enabled, Appliance.io prevents sale prices from falling below the configured margin based on the available product cost.

The Product Pricing page also shows margin status and lets you filter for products that are below the minimum.

‍

‍

Reports: Sales KPI Comparison

The Sales KPI Report now lets you compare between two and five salespeople side by side.

Selected salespeople are displayed together in a comparison view, and the results can be exported to PDF, Excel, or CSV.

This makes it easier to review salesperson performance from a single report.‍

Income Statement Report: AIO Pay Processing Fee

The Income Statement now includes a separate AIO Pay Processing Fee line.

This makes AIO Pay fees easier to identify and review during financial reporting.

‍

Accounts Receivable Report: Due Date

The Accounts Receivable Report, email statements, and printed statements now include a Due Date.

The date is calculated using the first delivered item and the customer's configured payment terms.

This provides clearer payment deadlines for both staff and customers.

‍

‍

‍

Retailer Coupon Report: Qualified Order Amount

The Retailer Coupon Report now separates the full order value from the amount that qualified for a coupon.

The previous Order Amount column is now Total Order Amount, and a new Qualified Order Amount column shows the portion of the order where the coupon applied.

This makes coupon reporting easier to understand.

‍

‍

Floor Model Planner: Additional Performance Details

The Floor Model Planner Report now includes:

• Average Profit Margin

• Average Sold Price

• Average Inventory Aging

These values are also included in report exports, giving you additional insight into floor model performance and inventory movement.

‍

‍

‍

Customer Profile: Customer Notes

You can now create Customer Profile Notes that can carry into future Quotes and Orders.

Notes can be set as Persistent or Optional and identified as Delivery, Internal, or Customer notes.

Persistent notes are automatically included when applicable, while Optional notes can be selected during the Quote or Order process.

This helps teams keep important customer instructions available throughout the sales and delivery workflow.

‍

‍

Notifications: SMS Outage Alert

Appliance.io now displays an alert when the SMS service is unavailable.

During an outage, the alert explains how Special Orders are affected. Once SMS service is restored, the notification disappears automatically and normal Special Order behavior resumes.

This gives users clearer information when SMS-related functionality is temporarily unavailable.

‍

Orders: Request All Stock

A new Request All Stock option lets you request all eligible unrequested items on an order at once.

You can request them immediately or choose a date and apply it to all eligible items, reducing repetitive stock requests on larger orders.

‍

Purchase Orders: Location & Storage Location

Purchase Orders and Receiving now support Location and optional Storage Location fields for each item.

These fields are also available as columns and filters, making it easier to track where inventory is being sent and stored.

‍

Orders: Customer Class

Quotes and Orders can now be assigned a Customer Class, such as Retail, Web, Trade, or Project.

Customer Class is also available across order history and reporting, making it easier to organize, filter, and compare different types of sales.

Payments: Flexible Credit Line Payments

Credit Line payments can now be applied, adjusted, or removed more flexibly during Quotes and Orders.

Returns can also be distributed between Credit Line and other payment methods when applicable, while financial reports reflect the appropriate payment portions.‍

‍

‍

‍

Reports: Installation Costs

Install types can now include a Cost that is reflected in the Income Statement, Fulfillment Report, and Order Profitability.

This provides a clearer view of installation expenses and their effect on overall profitability.

‍

‍

‍

Reports: Delivery & Haul Away Costs

Delivery and haul away services can now include their own costs.

These values appear in delivery settings and financial reports, helping you track fulfillment expenses and profitability more accurately.

‍

‍

Orders: Unpaid Credit Line Warning

When scheduling delivery for an order with an outstanding Credit Line balance, Appliance.io now displays a confirmation warning.

If the user proceeds, the confirmation is recorded in the Changelog for easier tracking.

‍

‍

Deliveries: Shipment Value Summary

The Deliveries page now provides additional filters and shipment value information.

You can review Product Value, Delivery Value, and total Order Value, with updated PDF and CSV exports reflecting the selected information.

‍

‍

Warehouse: Multi-Warehouse Location Settings

Multiple locations can now be configured as warehouses.

You can select a default warehouse and control whether other warehouses can be used when stock needs to be reassigned.

‍

‍

Delivery: Assign Methods by Warehouse

Delivery methods can now be assigned to specific warehouses.

This helps ensure users only see delivery options that apply to the warehouse fulfilling the order.

‍

Delivery: Smarter Order Routing

The routing process now considers the selected source warehouse before displaying available delivery methods.

This provides more relevant delivery options when working across multiple warehouses.‍

Inventory: Stock Reservation by Role

Stock reservation now follows warehouse settings and user roles when multiple warehouses are enabled.

Super Admins and Delivery Managers have broader reservation access, while other users follow the configured default warehouse and reassignment rules.

Orders: Delivery Method Visibility

Delivery methods on Orders now appear based on the warehouse used for inventory reservation and the customer's delivery ZIP code.

This helps ensure users only select delivery options that are available for the order.‍

Website: Smarter Location Selection

Website checkout now uses inventory availability and customer proximity to help determine the best fulfillment location.

Delivery orders automatically use an appropriate warehouse, while pickup locations are organized based on stock and proximity. The selected fulfillment warehouse is also shown on the order confirmation.

‍

Orders: Mark In Transit Orders as Delivered

Superadmins, Buyers, and Store Managers can now mark eligible In Transit orders as Delivered directly from the Order Page without using the Driver App.

For Delivery Routing orders at least one day past their scheduled delivery date, authorized users can confirm the delivery, select the delivery details, and enter required serial numbers.

Completing the delivery also updates the related delivery stop on the Routing Page.‍

‍

Customer Profiles: Secondary Contacts

You can now add a Secondary Contact to customer profiles, including their name, relationship, phone number, and email.

Secondary contacts are available across Customer Profiles, Quotes, Orders, and the Driver App. Contact information can also be updated for an individual Quote or Order without changing the main customer profile.

Changes to secondary contacts are tracked for easier reference.

‍

Customer Portal: Delivery Tracking

The Delivery Tracking page has been updated to provide customers with a clearer view of their delivery.

Customers can now more easily see the warehouse, stop number, delivery details, and fulfillment information. Live tracking appears when the driver is on the way to the customer's stop.

‍

‍

Inventory: Bulk Edit Storage Locations

You can now update the Storage Location for multiple inventory items at once.

Select the products from the Inventory page, choose Bulk Edit, update the Storage Location, and save your changes.

This makes it faster to organize and maintain inventory across storage locations.

‍

Protection Plan Report: Exclude Older Orders

The Protection Plan Report now includes an Exclude Order Dates Before filter.

Enter a date to exclude orders placed before that date, making it easier to focus the report on relevant orders without removing historical information.

Orders: Add Fulfillment Services After Delivery

You can now add new fulfillment services, including installation, to an order after it has been delivered.

Existing fulfillment charges do not need to be removed or refunded. The additional service is added as a new charge and is reflected in the Fulfillment and Orders Reports.

When installation is added, the system also provides a reminder to schedule a Home Visit when needed.

‍

Settings: Auto-Scheduling Controls

New settings give you more control over how auto-scheduling works across orders.

You can choose whether auto-scheduling is enabled by default, lock that behavior across orders, and decide whether customers are notified when any items or all items are ready.

A new Scheduling Link template is also available for Email and SMS notifications.‍

‍

Reports: Returns by Salesperson

The Returns Report now includes a Salesperson filter and Salesperson column.

You can filter returns by salesperson and see who handled the related order directly from the report, making it easier to review return activity and trends.

‍

Product Pricing: Expanded MAP Compliance

MAP Compliance now applies to any brand with valid MAP or PMAP pricing data, rather than only selected brands.

The existing pricing indicators and tooltips remain the same, while more brands can now follow MAP Compliance automatically.

‍