Hide Price Match Guarantee from Website Builder

Price Match Guarantee messaging is now hidden by default on Website Builder websites, ensuring that retailers only promote policies that align with their actual store practices.

Shoppers will no longer see Price Match Guarantee links or informational pop-ups on Product Detail and Package Detail pages. This prevents customer confusion for dealers that do not offer price matching programs, while keeping the underlying feature supported in the platform for future use.

What's New

• Hidden by default: The Price Match Guarantee link and modal no longer appear on Website Builder Product Detail and Package Detail pages.

• Policy consistency: Retailers that do not provide price matching will no longer show conflicting guarantee messaging to shoppers.

• Unchanged pricing experience: Core pricing elements continue to display normally, including selling prices, instant savings callouts, discount percentages, and financing options.

• Package details: Package Detail pages continue to show package pricing, included items, and financing details without displaying the guarantee badge.

• Preserved functionality: The underlying Price Match Guarantee functionality remains in the system and can be restored when needed.

Important to Know

• Website Builder only: This update applies exclusively to Website Builder websites. Custom websites are unaffected and continue using their existing behavior.

• No merchant toggle yet: Individual toggle controls in Site Settings are not included in this phase. Retailers cannot manually enable or disable this setting themselves.

• Requesting re-enablement: Retailers that actively honor price matching and want the guarantee badge displayed on their storefront can contact Customer Support for account assistance.

• Non-new inventory: The browsing experience for open-box, scratch-and-dent, and refurbished products remains unchanged.

• Pricing calculations: This update does not alter product pricing, promotional discounts, or MAP calculations.

September 2nd, 2026

Brand Level ETA Now Available to All Clients

Brand Level ETA is now available to all clients, giving dealers more control over estimated delivery times based on their brand and distribution setup.

Clients can now access Distribution Locations and Freight & Surcharge Rules as part of the standard experience, without requiring account-specific feature enablement. This makes it easier for clients and onboarding teams to configure ETA settings independently while providing a consistent experience across accounts.

What’s New

• Available to all clients: Brand Level ETA no longer requires account-specific enablement and can now be configured by all clients.

• Distribution Locations: Users can configure Distribution Locations from Vendor Settings to better reflect their distribution setup when managing ETAs.

• Freight & Surcharge Rules: All clients can configure Freight & Surcharge Rules to support ETA behavior for products with different freight or surcharge requirements.

• Simplified onboarding: New clients that require Brand Level ETA can configure the feature during onboarding without waiting for manual feature enablement.

• Consistent availability: Clients now have access to the same Brand Level ETA capabilities that were previously limited to specifically enabled accounts.

Important to Know

• This update does not change the existing ETA calculation logic.

• Clients already using Brand Level ETA should keep their existing configurations and ETA behavior.

• Existing configurations for clients that previously had the feature enabled should remain unchanged.

• Distribution Locations can be configured from Vendor Settings.

• Freight & Surcharge Rules are now available to all clients as part of the Brand Level ETA setup.

• If unexpected ETA behavior occurs after the rollout, review the client's Brand Level ETA, Distribution Location, and Freight & Surcharge configurations before escalating.

• This update expands feature availability only and is not intended to change existing ETA calculations.

August 11th, 2026

Allow Tax Override on Line Items

Dealers can now manually control the taxable status of individual line items directly from Quotes and Orders.

A new Allow tax override on line items setting is available under Sales Tax Settings. When enabled, users can mark eligible standard catalog items as taxable or non-taxable, giving dealers more flexibility to handle tax requirements that may vary by product or customer situation.

What’s New

• New account setting: Administrators can enable Allow tax override on line items under Sales Tax Settings.

• Standard items: Once enabled, standard catalog items can be manually marked as taxable or non-taxable from the Quote or Order.

• Custom items: Custom line items continue to support taxability selection as before.

• Tax-exempt customers: Tax override is automatically disabled when the customer is marked as tax exempt.

• Built-in appliances: The default taxability follows the existing Built-in Appliance Tax setting and can be overridden when applicable.

• Related charges: Protection plans and fulfillment charges continue to follow the taxable status of their associated product based on the existing tax rules.

Important to Know

• The feature is disabled by default. Administrators must enable it before standard line items can use tax override.

• When disabled, the existing tax behavior remains unchanged.

• Existing Quotes keep their previously saved taxability values if the account setting is later changed.

• Tax override controls are hidden for existing line items after a Quote is converted to an Order or once an item has been paid. Newly added Order line items can still use the override when applicable.

• This feature provides manual taxability control; it does not automatically determine state, county, or local tax requirements.

July 23rd, 2026

Support OEM Warranty Fields (WarrantyParts & WarrantyLabor)

Orders created through the CPS integration now include manufacturer warranty duration information when valid warranty data is available.

What's New

• Manufacturer warranty duration is automatically sent to CPS during order creation.

• Warranty information is mapped to the WarrantyParts and WarrantyLabor fields.

• Warranty data is validated before being sent to ensure compatibility with CPS.

• Invalid or unsupported warranty values are skipped, allowing orders to continue processing without interruption.

Important Notes

• This enhancement applies only to new CPS orders. Existing orders are not updated.

• Only valid warranty durations in months are supported.

• The same warranty duration is sent to both WarrantyParts and WarrantyLabor.

• Missing or invalid warranty data will not prevent an order from being created.

Improve Dashboard Route Visibility for Multi-Warehouse Companies

We've improved the Dashboard Routing widget to support multi-warehouse companies by using the selected warehouse when retrieving route information. This ensures the Dashboard displays the correct routes and provides a more consistent experience with the Routing page.

What's New

• Added warehouse support when retrieving route data from the Dashboard.

• Multi-warehouse companies can now view routes for the selected warehouse directly from the Dashboard.

• Route information is now retrieved using the same warehouse logic as the Routing page.

• Single-warehouse companies continue to use the Dashboard without any changes to their existing workflow.

Important Notes

• This enhancement primarily benefits multi-warehouse companies.

• If no routes appear on the Dashboard, ensure the correct warehouse is selected.

• The Dashboard and Routing page now use the same warehouse context when displaying route information.

• No changes have been made to route planning or delivery workflows; this update only improves how route data is retrieved and displayed on the Dashboard.

Fix Order Totals Breakdown Mismatch When Returns Exist

We've improved how order totals are displayed for orders that include returns, item removals, customer credits, or other adjustments. Order summaries now present original order amounts separately from return activity, making it easier to understand how the final order balance is calculated.

What's New

• Primary order totals now consistently display the original order amounts before returns are applied.

• Added a dedicated Returns & Adjustments section to summarize return-related activity.

• Product Total now includes a detailed breakdown showing all products that contributed to the original total.

• Returned products are clearly identified within the Product Total breakdown.

• Updated totals labels for improved consistency and readability.

Important Notes

• This update changes how order totals are displayed, not how they are calculated.

• The Returns & Adjustments section appears only for orders that contain return activity.

• Orders without returns continue to display the existing totals layout.

• Return processing, customer credits, tax calculations, payment processing, and accounting workflows are unchanged.

Update Product Links to Open SKUDeck™

Product links in Quotes, Orders, and Product Details now open directly in SKUDeck™ instead of the dealer's website, making it faster and easier to view product information.

What's New

• Product links from Quotes, Orders, and Product Details now open the matching product in SKUDeck™.

• SKUDeck™ automatically searches for the selected product using its model number and brand.

• The Quote and Order link label has been updated from "View Website Page" to "View in SKUDeck™".

• Dealers can access product information consistently, regardless of whether they have a website.

Important Notes

• This update changes only where product links open. Quote, Order, and Product Details workflows remain unchanged.

• SKUDeck™ uses both the product model number and brand to help identify the correct product.

• If multiple brands share the same model number, the brand is used to open the appropriate product.

• If no matching product exists in SKUDeck™, the product may not open as expected.