
Changelog
New Updates and Improvements
From Appliance.io
New
Sales Tax
Settings
Appliance.io Updates & Improvements
August 11th, 2026
Allow Tax Override on Line Items
Dealers can now manually control the taxable status of individual line items directly from Quotes and Orders.
A new Allow tax override on line items setting is available under Sales Tax Settings. When enabled, users can mark eligible standard catalog items as taxable or non-taxable, giving dealers more flexibility to handle tax requirements that may vary by product or customer situation.
What’s New
New account setting: Administrators can enable Allow tax override on line items under Sales Tax Settings.
Standard items: Once enabled, standard catalog items can be manually marked as taxable or non-taxable from the Quote or Order.
Custom items: Custom line items continue to support taxability selection as before.
Tax-exempt customers: Tax override is automatically disabled when the customer is marked as tax exempt.
Built-in appliances: The default taxability follows the existing Built-in Appliance Tax setting and can be overridden when applicable.
Related charges: Protection plans and fulfillment charges continue to follow the taxable status of their associated product based on the existing tax rules.
Important to Know
The feature is disabled by default. Administrators must enable it before standard line items can use tax override.
When disabled, the existing tax behavior remains unchanged.
Existing Quotes keep their previously saved taxability values if the account setting is later changed.
Tax override controls are hidden for existing line items after a Quote is converted to an Order or once an item has been paid. Newly added Order line items can still use the override when applicable.
This feature provides manual taxability control; it does not automatically determine state, county, or local tax requirements.
Orders
Dashboard
Integration
Warehouse
SKUDeck™
Routing
Appliance.io Updates & Improvements
July 23rd, 2026
Support OEM Warranty Fields (WarrantyParts & WarrantyLabor)
Orders created through the CPS integration now include manufacturer warranty duration information when valid warranty data is available.
What's New
Manufacturer warranty duration is automatically sent to CPS during order creation.
Warranty information is mapped to the WarrantyParts and WarrantyLabor fields.
Warranty data is validated before being sent to ensure compatibility with CPS.
Invalid or unsupported warranty values are skipped, allowing orders to continue processing without interruption.
Important Notes
This enhancement applies only to new CPS orders. Existing orders are not updated.
Only valid warranty durations in months are supported.
The same warranty duration is sent to both WarrantyParts and WarrantyLabor.
Missing or invalid warranty data will not prevent an order from being created.
Improve Dashboard Route Visibility for Multi-Warehouse Companies

We've improved the Dashboard Routing widget to support multi-warehouse companies by using the selected warehouse when retrieving route information. This ensures the Dashboard displays the correct routes and provides a more consistent experience with the Routing page.
What's New
Added warehouse support when retrieving route data from the Dashboard.
Multi-warehouse companies can now view routes for the selected warehouse directly from the Dashboard.
Route information is now retrieved using the same warehouse logic as the Routing page.
Single-warehouse companies continue to use the Dashboard without any changes to their existing workflow.
Important Notes
This enhancement primarily benefits multi-warehouse companies.
If no routes appear on the Dashboard, ensure the correct warehouse is selected.
The Dashboard and Routing page now use the same warehouse context when displaying route information.
No changes have been made to route planning or delivery workflows; this update only improves how route data is retrieved and displayed on the Dashboard.
Fix Order Totals Breakdown Mismatch When Returns Exist

We've improved how order totals are displayed for orders that include returns, item removals, customer credits, or other adjustments. Order summaries now present original order amounts separately from return activity, making it easier to understand how the final order balance is calculated.
What's New
Primary order totals now consistently display the original order amounts before returns are applied.
Added a dedicated Returns & Adjustments section to summarize return-related activity.
Product Total now includes a detailed breakdown showing all products that contributed to the original total.
Returned products are clearly identified within the Product Total breakdown.
Updated totals labels for improved consistency and readability.
Important Notes
This update changes how order totals are displayed, not how they are calculated.
The Returns & Adjustments section appears only for orders that contain return activity.
Orders without returns continue to display the existing totals layout.
Return processing, customer credits, tax calculations, payment processing, and accounting workflows are unchanged.
Update Product Links to Open SKUDeck™

Product links in Quotes, Orders, and Product Details now open directly in SKUDeck™ instead of the dealer's website, making it faster and easier to view product information.
What's New
Product links from Quotes, Orders, and Product Details now open the matching product in SKUDeck™.
SKUDeck™ automatically searches for the selected product using its model number and brand.
The Quote and Order link label has been updated from "View Website Page" to "View in SKUDeck™".
Dealers can access product information consistently, regardless of whether they have a website.
Important Notes
This update changes only where product links open. Quote, Order, and Product Details workflows remain unchanged.
SKUDeck™ uses both the product model number and brand to help identify the correct product.
If multiple brands share the same model number, the brand is used to open the appropriate product.
If no matching product exists in SKUDeck™, the product may not open as expected.
New
Sales Tax
Settings
Appliance.io Updates & Improvements (July 20th, 2026)
Add Sales Tax Support for Fulfillment Service Fees
Dealers can now include eligible fulfillment service fees in sales tax calculations using a single configuration setting.
What's New
Apply sales tax to supported fulfillment service fees, including:
Delivery charges
Trip charges
Pricing zone fees
Haul-away fees
Installation charges
Tax-exempt customers continue to remain tax exempt.
A single configuration setting controls taxation for all supported fulfillment service fees.
Important Notes
This feature only applies to new quotes created after the feature is enabled. Existing quotes are not affected.
Dealers may notice higher tax totals if fulfillment services are taxable in their jurisdiction.
Individual tax rules for different fulfillment fee types are not supported in this release.
New
Improved
Settings
Website
Appliance.io Updates & Improvements (June 11th, 2026)
✨ Update: Website Builder
What's New
Website Builder is now available as a dedicated experience for creating, managing, and publishing websites.
This release introduces a simplified website onboarding flow, direct content editing, page and section management, SEO controls, custom code support, and a Draft → Publish workflow that gives users greater control over how website changes are prepared and released.
In addition, the storefront experience has been refreshed with updated Hero and Best Seller sections to improve navigation, product discovery, and overall visual consistency.
New Features
Simplified Website Onboarding
Website setup has been streamlined into a guided onboarding experience where users can:
Select product conditions
Choose product categories
Configure initial brand identity settings
Once onboarding is completed, users are taken directly into Website Builder to begin customizing their website.
Dedicated Website Builder Experience
Website Builder is now the primary experience for managing website content.
Users can:
Edit content directly on pages
Manage website structure
Organize sections and layouts
Preview changes before publishing
Draft → Publish Workflow
Website changes now follow a Draft → Publish workflow.
Changes made in Website Builder are saved as Draft and remain invisible to website visitors until they are published.
This provides a safer way to review and prepare website updates before they go live.
Page & Section Management
Users can now manage website structure more easily by:
Creating custom pages
Renaming pages
Hiding pages
Deleting pages
Adding, editing, and reordering sections
Default pages such as Home, Brand, About Us, Contact Us, and Request a Quote are automatically created during onboarding.

SEO Management
Page-level SEO settings are now available, including:
Meta Title
Meta Description
URL configuration
Index visibility
Schema type selection
Website Configuration Enhancements
Users can now manage key website settings directly through Website Builder and Site Settings, including:
Website branding
Product categories
Domains
Checkout configuration
Custom Code

Custom Code Support
Website Admins and Super Admins can now add custom:
JavaScript
CSS
HTML
Analytics tools
Marketing pixels
Third-party widgets and integrations
Custom Code follows the same Draft → Publish workflow as other website updates.

Website Experience Improvements
Hero Section Refresh
The Hero section has been redesigned to create a clearer visual hierarchy and improve readability.
Changes include:
Left-aligned copy and CTA placement
Updated image positioning
Improved content-to-image balance

Best Sellers Improvements
The Best Sellers section has been enhanced to improve product discovery and browsing.
Changes include:
Category navigation tabs
Sub-category filters
Cleaner product card layouts
Improved product image consistency
Standardized brand styling
Updated Add to Cart button styling
Promotional elements such as discount badges, strike-through pricing, Scratch & Dent labels, and countdown timers have been removed to create a cleaner shopping experience.

Workflow Improvements
Additional improvements include:
Saved onboarding progress across eligible users
Protection against conflicting onboarding sessions
Website preview before publishing
Clear separation between content management and website configuration
Improved publishing controls for website updates
Why This Matters
This update makes it easier to launch, manage, and grow a website by providing:
Faster website setup
More flexible content management
Better control over publishing changes
Stronger SEO capabilities
Expanded website customization options
Improved storefront navigation and product discovery
A more modern website management experience overall
